“Cannot understand the poor reviews.
Ordered 2 Berghaus items that were to be delivered in around 2-1-20, but got them on the 31 - 12 -19, all perfect with a great price.
(1) Trekinn order number 15637453, ref no. 379140,
(2) 15637313, ref no 6179467.
DHL way bill 23859341 and 8354482312.
To Ireland.
What's going on?”
“**AVOID THIS COMPANY LIKE THE PLAGUE**
Placed an online order for a North Face Jacket over 3 weeks ago and still not received it.
I have queried the delivery date with Trekk Inn several times and had false promises of "the item has been dispatched and will be with you in a few days' also 'check with Royal Mail tracker' only to find no update for almost 3 weeks. I've checked with Royal Mail directly for them to advise I need to go back to Trekk Inn for Trekk Inn to finally advise that I need to wait for another 15 days.
I've asked for my money to be returned only to receive a mundane automated message asking me to check Royal Mail tracker again.
Following this I've checked reviews for Trekk Inn online only to find my story is not unique, in fact it appears to the the norm. Simply Google Trekk Inn reviews to see what I mean.
My advice is to purchase your products from elsewhere, this lot cannot be trusted to provide what your hard earned cash deserves.”
“Unfortunately I can only join the chorus of bad experiences with this seller.
I refer to order number 14622935. I ordered an item that was marked as "In stock" paying with PayPal. Here starts the weird experience. The payment is not processed as a one off sale but through a recurring authorisation to charge the account in PayPal - be aware.
The day after the system marked the item as being on the way to their dispatch centre. FALSE. As the day after I received an email saying that the item "could be delayed or out of stock". I emailed customer care asking which of the two. I was told that it was no longer in stock and to cancel the order myself online. So it was not in stock in the first place (FIRST LIE), it was not on its way (SECOND LIE). I cancelled the order but so far they are keeping the money without issuing the refund. I bought elsewhere but still waiting for a refund. I have now opened a PayPal Claim. and emailed them but no reply within the 12 hrs.
Let's see how long will it take to refund money taken or if there will be yet more LIES.”
“Product took a while to arrive, I hadn't realised it was being shipped from Spain. It was well packaged and exactly as described (a Klean Kanteen insulated bottle with sports cap), we've had it for a few days now and it's been fabulous to keep our water cold in this hot weather! I've been bombarded with emails from other subsidaries of the company so had had to unsubscribe from their mailing list, but that was easy enough to do. Would definitely use Trekkinn.com again.”
