“Companies should be measured when things are not going smoothly.
When i bought from them in the past, all went well.
Item has not arrived. After few lies and almost 6 months, they issued a refund to an expired debit card.”
“2 weeks after the order confirmation still no change of shipment status. Vague answers to information requests.
“Your parcel is in transit, please wait for the tracking to update and keep following the below link. Hermes tracking takes some time to update. Follow this link instead.”
“AVOID AVOID AVOID!!
Will never purchase from this company or associated companies again. Terrible customer services! Didn’t even have the decency to reply to any of my emails.”
“Return policy is terrible! Ordered 3 items on July 31, 2022 with estimated delivery of August 8-9, 2022. The items arrived one month late. Customer service will pass on supply chain issues to the consumer by charging a high shipping fee to facilitate the return. It is worth the premium to buy from a more reliable vendor.”
“Misleading advertisement
Selling women shoes as man shoes without and note
I ordered 10.5 us size shoes and received 10.5 women size which is one size smaller
It’s not mentioned on the product list that it is a woman shoes and Trekkinn doesn’t take any responsibility
Very unprofessional and unreliable”
“No volveré a comprar con esta empresa. Hice un pedido a Reino Unido y tuve que hacer la devolución por cambio de tallaje. La devolución es pagada con un servicio dado por la empresa de coste 11 Libras! y ni siquiera rastrea el paquete. Al intentar contactar la empresa tienes suerte si te contestan, las respuestas son de tres dias después y he intentado todo tipo de contactos. A dia de hoy, 6 de agosto, me dicen que no saben si tienen mi paquete porque aún estan trabajando con las devoluciones del dia 20 de julio! Que barbaridad! Por lo que si hubiera algun problema con el paquete perderia el derecho a reclamar. Igual con suerte para Navidad tengo mi devolución completa?
Me he dado cuenta también que todos los comentarios están escondidos en Facebook e Instagram por lo que no están ofreciendo una publicidad honesta, una vergüenza.
No compreis con esta empresa! Todo huele muy mal. No me fío”
“I've ordered couple times from them. Both times took little longer to get my packages! im only saying a week or two not the end of the world as im in Alberta. Canada i will be buying more for sure!! The Package was damaged, but original one was inside another box so my contents where OK!”
“I had bad experiences with this shop before, but I risked again because they had my product in stock. And again it's a complete fail. The package was lost - courier has confirmed it and ensured I will get reimbursed, as soon as the shop starts the claim. But TrekkInn won't do that.
They don't care. I lost hours talking to their support - sometimes they just close the chat and say they are not interested. Often they just ignore you.
They have forced me to call numerous couriers, in 4 different countries and everywhere I get the same answer - it's the sender's (shop's) responsibility to start the claim. But TrekkInn doesn't accept that and won't help.
It's been 3 weeks. I LOST TIME, I LOST PACKAGE, I LOST MONEY. It's just disgraceful and humiliating. Once again.”
“This the absolute worst experience that I have ever had with an online merchant. I rarely write reviews as, usually, everything is as expected and agreed. I am in Canada and ordered a product that it said would be delivered in ~a week - by the first week of December and would be shipped via Canada Post. I went to verify the location of the company and the only contact information that I could find gave a phone number local to me in BC. Based on the above, I had every reason to believe that I was ordering product from a Canadian company and it would be shipped from within Canada (i.e. no cross border issues). Turns out that the product shipped from the Netherlands and didn't even show as being in transit to Canada until the third week of December (which is not what I contracted for nor what I agreed to). The product has yet to arrive (winter will be over by the time I get my sweaters!). I have no indication that the product will ever arrive as they've now been showing in transit for almost a month. I asked very politely for a refund as I didn't get my products and they just tell me to keep waiting and that it's a covid problem. They have lied about how they were shipping them and refuse to acknowledge this or to refund my money. The customer service is terrible, they refuse to acknowledge their failures, they misrepresent their procedures and then require their customers to bear the weight of their failures. This is the worst company that I have ever purchased from and it's important that everyone knows that they don't tell the truth.”
“Order placed on November 27th, 2 pairs of Adidas Terrex shoes for my kids. Both items saying ''In Stock''. On December 2nd I log in to check the order status, info for one of items says ''In transit to our dispatch center, ready for shipment on 06-12-2021''. There was no e-mail notification of delay from the seller. Today, on December 14th I log in to check the status again, info says ''In transit to our dispatch center, ready for shipment on 07-03-2022''. Again no e-mail notification on delay from the seller. They switch from ''In Stock'' to over 3 months shipping delay wihout even notifying you, not to mention they didn't bother to say they are sorry or something like that!!!”
“Worse possible customer service. The package arrived damage as they used improper shipping package (eg. plastic envelope instead of a box). They acknowledge damage, but refuse the pay for returning the product as "damages of the original packaging do warrant claim". So I have to pay the cost for returning a fault product, in addition to the shipping cost I had to pay to get the package. Avoid at all costs”
“This must be the worst company I have ever dealt with. First, they lied on their website by indicating my item was in stock, and will be discpatched in 3-5 day if I order now. A month later, after following up, they tell me one of the items is still coming from their suppliers. it should be there in 2 weeks. 2 weeks later, after I chase again, the site indicates its there, but it will take another 2 weeks to ship. 2 weeks after that, nothing has shipped, I asked again, and they say they are still waiting for missing item. I cancel missing item, they take another 2 weeks to ship leftover item. it takes 30 days to arrive. Now I have to pay additional charges not made known to me on purchase, about the same price at the item. So I basically waited more than 3 months for an item that cost 2x the price. No communication ever answered my questions, only the standard robotic replies. They would not even use faster postol to get my item to me after their delays. They will not offer a partial refund to compensate for severe delays and distress. They just do not care. DONT EVER BUY FROM THEM”
“BE- AWARE!! I purchased several items for a great walk that I have booked, and I also paid the more expensive courier shipping $59 and even allowed an extra 2 weeks in case the items arrived later than the worse case date advertised on their website. Don't believe those dates and don't pay the extra!!!!
My items are now due to arrive 2.5 weeks after the advertised date, too late for me and I will need to return all items as I have had to buy everything now locally in time for my Trek. Very disappointing as I had also emailed their customer service a few times explaining that the items still had not shipped yet and I needed these items for a 'One-Off Trek' with the latest possible date I could receive and they said it would be fine and they still went ahead and eventually shipped ( the order should have been cancelled by them at that point ) new update, delivery will be after my trek, terrible customer service.”
