This the absolute worst experience that I have ever had with an online merchant. I rarely write reviews as, usually, everything is as expected and agreed. I am in Canada and ordered a product that it said would be delivered in ~a week - by the first week of December and would be shipped via Canada Post. I went to verify the location of the company and the only contact information that I could find gave a phone number local to me in BC. Based on the above, I had every reason to believe that I was ordering product from a Canadian company and it would be shipped from within Canada (i.e. no cross border issues). Turns out that the product shipped from the Netherlands and didn't even show as being in transit to Canada until the third week of December (which is not what I contracted for nor what I agreed to). The product has yet to arrive (winter will be over by the time I get my sweaters!). I have no indication that the product will ever arrive as they've now been showing in transit for almost a month. I asked very politely for a refund as I didn't get my products and they just tell me to keep waiting and that it's a covid problem. They have lied about how they were shipping them and refuse to acknowledge this or to refund my money. The customer service is terrible, they refuse to acknowledge their failures, they misrepresent their procedures and then require their customers to bear the weight of their failures. This is the worst company that I have ever purchased from and it's important that everyone knows that they don't tell the truth.