“I live in New Zealand and have ordered a few items now from trekkin and even though I am on the other side of the planet everything has showed up in perfect condition. The delivery dates are a bit out but I cannot complain as the items I have purchased are so much more expensive here for the same items. Thank you very much trekkin I look forward to dealing with you again. I’m am an extremely happy customer”
“Cannot understand the poor reviews.
Ordered 2 Berghaus items that were to be delivered in around 2-1-20, but got them on the 31 - 12 -19, all perfect with a great price.
(1) Trekinn order number 15637453, ref no. 379140,
(2) 15637313, ref no 6179467.
DHL way bill 23859341 and 8354482312.
What's going on?”
“Product took a while to arrive, I hadn't realised it was being shipped from Spain. It was well packaged and exactly as described (a Klean Kanteen insulated bottle with sports cap), we've had it for a few days now and it's been fabulous to keep our water cold in this hot weather! I've been bombarded with emails from other subsidaries of the company so had had to unsubscribe from their mailing list, but that was easy enough to do. Would definitely use Trekkinn.com again.”
“The delivery was good and the item was good however I had to return it as it was small so I ordered another one bigger size came straight away but I’m still waiting on a refund from the 1st order and I am finding hard to get in touch with someone.”
“Same complaint as the other reviewers, Massively delayed deliveries, I have been waiting for 4 weeks for my items to even leave the country of origin. It took two weeks before they claimed to have started the order. would not have ordered if I had known it would take this long and am not sure I will even receive anything at all.”
“I would give negative amount of stars if that was an option. I strongly recommend to avoid this company and pay a little extra to be satisfied.
I ordered an article, that according to the website, and later confirmed by the customer service, was in stock.
It’s been three months now since I placed the order and paid for it, and after contacting the customer services multiple times, they are telling me for two months now that the article is in transit from their warehouse to the dispatch center. They have no idea where the product is, one is saying it is in the warehouse, other is saying it is in transit. Couple times after complaining and demanding answers, I had a message the next day that the item has reached the dispatch center and is ready to be shipped in couple days. After couple days I’m getting the same update saying the item is in transit to the dispatch center. This same loop has been going on for 3 months now, and nobody is answering my questions about where is my product. I’m starting to feel the entire company is a hoax and I’m being lied to over and over again.
If you have read my review, and decided to order from somewhere else, you’re welcome and congrats! You just saved yourself from a massive disappointment. This is the worst company BY FAR that I have come across.
I have logged all interactions and updates that I have had with this company, and I will publish them on every website that manages reviews about companies like this one, just so nobody will make the mistake I made by falling for their bs. Feel free to contact me for more information, I will GLADLY share every detail of experience I obtained by dealing with them. Totally unprofessional business.”
“I will NOT buy from trekkinn again and you shouldn’t either. Their prices seemed good, but one of the items didn’t arrive with the order and trekkinn’s customer service was basically non-existent (needed to provide my passport number for the case to even be reviewed - so, nonstarter). Luckily, the missing item was of relatively low value so I just took it as a lesson in “if it seems too good to be true...” Overall, significantly worse experience than other large online retailers. If you do take a chance on them, don’t spend more than you’d be willing to lose.”
“AVOID. I ordered £150 worth of gear, 2 weeks later it’s still in Spain in ‘storage’. Go figure. Also the delivery company they use, GLS also have terrible reviews. Spend a bit extra money and use a reputable company.”
“I ordered a pair of Eu45 Vibrams and they arrived as ordered. However, owning 6 pairs of these running shoes, this pair is clearly two sizes too small. Ive have exchanged 7 messages with the customer services team and unfortunately there is nothing they can do/willing to do. I have paid for postage initially and now i have to pay to return them. I could accept that if i had indeed ordered the wrong size. All i was asking for is that i've paid the initial postage and they provide a free return for what i consider a clearly manufactured/fault by the company that produces them. This is simply not possible through Trekinn so i'm left having to pay to return an item that is clearly not what i ordered. Would i use this company again to order a product - absolutely not. It would appear from other reviews that customers have issues with returns and customer service. For customers to use an online business they have to have faith that the customer services team and company policies support the customer over the company. I personally wont be risking an online purchase through this group of companies again.”
“I purchased a pair of shoes which arrived quickly but were the wrong size. I processed the return according to instructions on the site. The website glitched and didn't open return window nor allow me to add tracking number. Trekkinn advised purchasing replacement shoes separately so as not to delay receiving them due to COVID.
$70 to return the shoes. I emailed Trekkinn the tracking number for follow up. Package arrived in customs within 3 weeks but Trekkinn did not follow up until I emailed. Days before any responses or generic responses telling me to just wait. Each time I have followed up I have been fobbed off.
Finally asked Australia Post to follow up. They found package had been in customs in Madrid for over 6 weeks and triggered a response from Trekkinn. Apparently Trekkinn sent documents to customs - why were they needed when I followed all instructions for returns provided to me?!
Still no reply/update. Months have past with more emails telling me to just wait. Finally asked Aus post to contact them again. Apparently my package was waiting in customs until 7th August when the import was terminated due to lack of follow up from trekkinn. Package was sent back to Australia by ship 22nd October. I have now have to wait for the return and will have a pair of shoes I can't use, paid $70 for them to travel the world and sit in Spain for 6 months and wasted the price of my shoes.
All because Trekkinn has provided incorrect return information and has shoddy service.
DO NOT RECOMMEND UNLESS YOU WANT TOP THROW AWAY YOUR MONEY!”
“They will never refund you for the returned items. Absolutely the worst customer experience I have ever endured. I will never shop here again and advise people never to shop here either. I returned some climbing shoes, even have confirmation it arrived at their warehouse and was signed for. Over 1 month has elapsed since it arrived and they refuse to refund me and only keep repeating that I will be refunded once it has been registered. Do not trust them, this is slapped all over the internet. I'm in the process of chasing through other avenues and will not rest.
Please don't be fooled by the options below, i never received the refund.”
This is worst shopping experience in my life. Purchased 2 scarves at 17/07/2020 with extra $17.00 shippment cost. Didn't post my order until I sent email to ask for my delivery status update at 08/08/2020. Today is 21/08/2020, order status shows the package still at DEN HAAG (I'm at Melbourne). When I contacted them, no refund and cancellation allowed. They are totally trash retail. Never shopping with them again. They definitely charge you shippment by EXPRESS cost but actually post your parcel with CHEAPEST POST(sea transportation). This is 2020, no one will purchase a thing for 2months delivery. SHUT DOWN YOUR TRASH 18TH CENTURY COMPANY!!!!!!!!!!!!!!!!!!!!!!”