“I've ordered couple times from them. Both times took little longer to get my packages! im only saying a week or two not the end of the world as im in Alberta. Canada i will be buying more for sure!! The Package was damaged, but original one was inside another box so my contents where OK!”
“I have ordered several time in the last months. All orders arrived within several days. There tracking methode "after ship" sucks. My local delivery company was better in providing me tracking info ones the package was in country. All packages where well packed with a taped seal. Returning is more off an issue i'm trying to return one item but the only methode of paying is credit card and this doesn't work. other then that i'm happy with "Trekinn.com"”
“I am never writting reviews but I read a lot of bad things about them - and I want to leave feedback because normaly you leave feedback when you are dissapointed. I get my Helly Hansen Odin pants without problems, just in time and they were over 40% cheaper than in official price.
Maybe problems of others result from the fact that they think it works like a normal site - you order, measure and send back. I ordered exactly what I wanted - so there was no problems with returns.”
“Got a good price on a pair of pants that was almost double the cost in a local shop. Took 2 weeks for delivery with tracking number and had no problems.”
“I live in New Zealand and have ordered a few items now from trekkin and even though I am on the other side of the planet everything has showed up in perfect condition. The delivery dates are a bit out but I cannot complain as the items I have purchased are so much more expensive here for the same items. Thank you very much trekkin I look forward to dealing with you again. I’m am an extremely happy customer”
“Cannot understand the poor reviews.
Ordered 2 Berghaus items that were to be delivered in around 2-1-20, but got them on the 31 - 12 -19, all perfect with a great price.
(1) Trekinn order number 15637453, ref no. 379140,
(2) 15637313, ref no 6179467.
DHL way bill 23859341 and 8354482312.
To Ireland.
What's going on?”
“Product took a while to arrive, I hadn't realised it was being shipped from Spain. It was well packaged and exactly as described (a Klean Kanteen insulated bottle with sports cap), we've had it for a few days now and it's been fabulous to keep our water cold in this hot weather! I've been bombarded with emails from other subsidaries of the company so had had to unsubscribe from their mailing list, but that was easy enough to do. Would definitely use Trekkinn.com again.”
“Return policy is terrible! Ordered 3 items on July 31, 2022 with estimated delivery of August 8-9, 2022. The items arrived one month late. Customer service will pass on supply chain issues to the consumer by charging a high shipping fee to facilitate the return. It is worth the premium to buy from a more reliable vendor.”
“No volveré a comprar con esta empresa. Hice un pedido a Reino Unido y tuve que hacer la devolución por cambio de tallaje. La devolución es pagada con un servicio dado por la empresa de coste 11 Libras! y ni siquiera rastrea el paquete. Al intentar contactar la empresa tienes suerte si te contestan, las respuestas son de tres dias después y he intentado todo tipo de contactos. A dia de hoy, 6 de agosto, me dicen que no saben si tienen mi paquete porque aún estan trabajando con las devoluciones del dia 20 de julio! Que barbaridad! Por lo que si hubiera algun problema con el paquete perderia el derecho a reclamar. Igual con suerte para Navidad tengo mi devolución completa?
Me he dado cuenta también que todos los comentarios están escondidos en Facebook e Instagram por lo que no están ofreciendo una publicidad honesta, una vergüenza.
No compreis con esta empresa! Todo huele muy mal. No me fío”
“The delivery was good and the item was good however I had to return it as it was small so I ordered another one bigger size came straight away but I’m still waiting on a refund from the 1st order and I am finding hard to get in touch with someone.”
“Same complaint as the other reviewers, Massively delayed deliveries, I have been waiting for 4 weeks for my items to even leave the country of origin. It took two weeks before they claimed to have started the order. would not have ordered if I had known it would take this long and am not sure I will even receive anything at all.”
“Have ordered a backpack well over a month ago, and the delivery date has been pushed back time and time again. Is this really just a scam or will my backpack actually arrive someday?”
“One months order and still have no idea when it will be shipped.they say its not up to them when the producer will send it.but they are already be paid and the only thing they write is sorry..”
“I was cheated. I ordered the Leki walking sticks on 11.12.2023 and tracked the shipment the whole time. It was allegedly sent, but it was going for a very long time. After 10 days it turned out that for unknown reasons before reaching me it was turned back. I don't even know if it was sent at all or what was sent. Tracking the package, I saw that on 22.12 there was a notice that it had been returned to the sender. I wrote several times what about my parcel. The answer was that when the parcel reach them, they would refund the money. And still - over a month later - I have not received the refund.”
“I'm really disappointed that I've had to resort to complaining via social media I brought a pair of ski poles, on the 10th December, expected arrival 19th December, they didn't arrive until the 29th, missed our ski holiday and of course had to buy other ski poles. I've requested fairly, a free return and I'm being denied and I have no idea why? I paid £10 for delivery for an item which arrived 10 days late, and then have to spend £10 to return the item, meaning I'm £20 out of pocket for a trekkinn mistake. I expect a response to my emails. It's a shame as I was a regular customer”
“When I am writing this e-mail, it is 27.08.2023, and I have not received the order according to the e-mail below. According to your e-mail, this order should arrive on 14.08.2023.”
