“I've ordered couple times from them. Both times took little longer to get my packages! im only saying a week or two not the end of the world as im in Alberta. Canada i will be buying more for sure!! The Package was damaged, but original one was inside another box so my contents where OK!”
“I have ordered several time in the last months. All orders arrived within several days. There tracking methode "after ship" sucks. My local delivery company was better in providing me tracking info ones the package was in country. All packages where well packed with a taped seal. Returning is more off an issue i'm trying to return one item but the only methode of paying is credit card and this doesn't work. other then that i'm happy with "Trekinn.com"”
“I am never writting reviews but I read a lot of bad things about them - and I want to leave feedback because normaly you leave feedback when you are dissapointed. I get my Helly Hansen Odin pants without problems, just in time and they were over 40% cheaper than in official price.
Maybe problems of others result from the fact that they think it works like a normal site - you order, measure and send back. I ordered exactly what I wanted - so there was no problems with returns.”
“Got a good price on a pair of pants that was almost double the cost in a local shop. Took 2 weeks for delivery with tracking number and had no problems.”
“I live in New Zealand and have ordered a few items now from trekkin and even though I am on the other side of the planet everything has showed up in perfect condition. The delivery dates are a bit out but I cannot complain as the items I have purchased are so much more expensive here for the same items. Thank you very much trekkin I look forward to dealing with you again. I’m am an extremely happy customer”
“Cannot understand the poor reviews.
Ordered 2 Berghaus items that were to be delivered in around 2-1-20, but got them on the 31 - 12 -19, all perfect with a great price.
(1) Trekinn order number 15637453, ref no. 379140,
(2) 15637313, ref no 6179467.
DHL way bill 23859341 and 8354482312.
To Ireland.
What's going on?”
“Product took a while to arrive, I hadn't realised it was being shipped from Spain. It was well packaged and exactly as described (a Klean Kanteen insulated bottle with sports cap), we've had it for a few days now and it's been fabulous to keep our water cold in this hot weather! I've been bombarded with emails from other subsidaries of the company so had had to unsubscribe from their mailing list, but that was easy enough to do. Would definitely use Trekkinn.com again.”
“A company selling top class products,but let down by pathetic delivery and when you inquire ,the people who respond don’t know what they are talking about.Would not recommend,buy some where else.”
“Return policy is terrible! Ordered 3 items on July 31, 2022 with estimated delivery of August 8-9, 2022. The items arrived one month late. Customer service will pass on supply chain issues to the consumer by charging a high shipping fee to facilitate the return. It is worth the premium to buy from a more reliable vendor.”
“No volveré a comprar con esta empresa. Hice un pedido a Reino Unido y tuve que hacer la devolución por cambio de tallaje. La devolución es pagada con un servicio dado por la empresa de coste 11 Libras! y ni siquiera rastrea el paquete. Al intentar contactar la empresa tienes suerte si te contestan, las respuestas son de tres dias después y he intentado todo tipo de contactos. A dia de hoy, 6 de agosto, me dicen que no saben si tienen mi paquete porque aún estan trabajando con las devoluciones del dia 20 de julio! Que barbaridad! Por lo que si hubiera algun problema con el paquete perderia el derecho a reclamar. Igual con suerte para Navidad tengo mi devolución completa?
Me he dado cuenta también que todos los comentarios están escondidos en Facebook e Instagram por lo que no están ofreciendo una publicidad honesta, una vergüenza.
No compreis con esta empresa! Todo huele muy mal. No me fío”
“The delivery was good and the item was good however I had to return it as it was small so I ordered another one bigger size came straight away but I’m still waiting on a refund from the 1st order and I am finding hard to get in touch with someone.”
“Same complaint as the other reviewers, Massively delayed deliveries, I have been waiting for 4 weeks for my items to even leave the country of origin. It took two weeks before they claimed to have started the order. would not have ordered if I had known it would take this long and am not sure I will even receive anything at all.”
“I bought a climbing harness from TrekInn on 25 April 2025. The total for the order was £41.49 plus £7.50 postage. The parcel had an ETA of May 5. On May 6 I received notification from Royal Mail saying that the parcel had been returned to sender as the address on the parcel 'did not exist'. I checked my account settings on TrekInn and confirmed that my address was correct. So, if there was an error, it was not mine. I then contacted TrekInn to notify them of what had happened. They have told me that they will only refund my money when the parcel is received back at their depot. I pointed out that this is ridiculous, given that I never received the parcel and that it is clear from the tracking that the parcel is on its way back to TrekInn. They have told me repeatedly that this it their policy and they can't break their policies. I keep asking them what happens if they do not receive the parcel back at the depot. They keep ignoring me. As my refund seems predicated on TrekInn receiving the goods I am extremely concerned. What if it is one of their unbreakable policies to simply NOT refund me? Surely, if something is lost in the post and is not the fault of the customer, the seller has to refund the customer's money? Won't be buying from them again as it is too much of a risk.”
“Awful company, want to charge me £10.99 to return a jacket I bought from them. Jacket only costs £28.99. Awful customer service when I queried this, like every response has been written by a bot.”
“I would not recommend this company. While the prices are appealing, the service is seriously lacking. I ordered snowboarding goggles on 27th November, and they were never delivered. Despite numerous follow-ups, I am still waiting to receive my refund. To make matters worse, every email I’ve sent has been answered by what seems to be automated responses, simply telling me to wait. The lack of proper communication and the time taken to resolve the issue is unacceptable. Don’t trust them with your money!”
