“They will never refund you for the returned items. Absolutely the worst customer experience I have ever endured. I will never shop here again and advise people never to shop here either. I returned some climbing shoes, even have confirmation it arrived at their warehouse and was signed for. Over 1 month has elapsed since it arrived and they refuse to refund me and only keep repeating that I will be refunded once it has been registered. Do not trust them, this is slapped all over the internet. I'm in the process of chasing through other avenues and will not rest.
Please don't be fooled by the options below, i never received the refund.”
This is worst shopping experience in my life. Purchased 2 scarves at 17/07/2020 with extra $17.00 shippment cost. Didn't post my order until I sent email to ask for my delivery status update at 08/08/2020. Today is 21/08/2020, order status shows the package still at DEN HAAG (I'm at Melbourne). When I contacted them, no refund and cancellation allowed. They are totally trash retail. Never shopping with them again. They definitely charge you shippment by EXPRESS cost but actually post your parcel with CHEAPEST POST(sea transportation). This is 2020, no one will purchase a thing for 2months delivery. SHUT DOWN YOUR TRASH 18TH CENTURY COMPANY!!!!!!!!!!!!!!!!!!!!!!”
“TREKKINN stole €180 from me! Order placed 4 months ago - not delivered!! No tracking updates for last 3 months! They have refused to give me a refund, despite me sending them several messages. And now they stopped answering my emails!! These guys will take your money and run. Appalling, irresponsible and almost certainly illegal! Buyers beware of Trekkinn.com”
“Waited for more than 3 month, has spent huge amount of time writing to support - got nothing and order was closed. Have not received my money back, they've just silently closed it like nothing happened. The order itself was pretty expensive pair of climbing shoes.”
“I ordered a GPS from them. They confirmed that the order would be received by Jun 22, 2 weeks after my order. According to tracking its still in Europe and there is no expectation as to when it will be delivered. I asked to cancel the order so I can go get it from someone else who could deliver it to me when I need the device. They say they do not allow cancellations. I will never do business with TrekINN or any other INN business from this point forward.”
“I ordered walking boots in March and it is now mid June and they have not arrived. Customer service are now unresponsive. They have breached the consumer rights act and have done regularly, from looking at reviews. They should be reported to Trading Standards.”
“Order 17083009 shipped 5/9/2020 to United States, now 6/6/2020, item has been listed as "on transport to destination" since 5/14/2020. Customer service non-responsive. $175 pair of boots. I had to buy them again from a local vendor (at $220) to get them in time for my trip. Worst shopping experience ever. Trash.”
“Ordered 2 shirts April 3rd. In stock. Today is Jun 2. Says it has been at shipper in Netherlands (not Spain) for 3 weeks. Not sure if shipper is legit? I get that Covid-19 is a problem but 2 months from order date and 3 weeks stick at shipper? If it looks fishy and smells fishy, it probably is fishy. DO NOT TRUST THESE PEOPLE. YOU HAVE BEEN WARNED!!”
“Poor and dishonest shipping info. They claimed 5-8 business days for shipping its been over three weeks and I can't even get tracking info. Now they are saying its about 15 business days just to get to the US and then sits in customs and then maybe I will get some tracking info. Check out other reviews, these guys are scum bags and crooks. Never ever buy anything from these guys”
“They sent out the wrong item. Absolute nightmare to get it returned. All I want is them to send the correct item. But looks like I am waiting for a refund now? Who knows,just going around in circles on the phone and email...rude and unhelpful on the phone.”
“Returned wrong size boots with Trekkinn return label. Label address fraudulent and boots stuck in customs for last 6 months. Trekkinn said that they would fix issue or return my boots. Lie, after lie. I have filed fraud charges with the United States Department of Commerce. These people are CROOKS.”
“Returned item, no refund! No 30 day money back guarantee!
Bought an item (Polar M430 watch) and it did not function as advertised, immediately repacked the item in original packaging having worn it for less than 1 day. Requested a refund and was provided a return shipping label. Returned and heard nothing, chased then was told they had passed it to the manufacturer who is inspecting the item and they might not be able to refund me if it’s not faulty; additionally they would charge me to send it back to me! I have chased and have been told the same story that I have to wait! It has been over a month. Zero customer service, poor communication and no refund! Avoid! Do not buy from this seller.
“DO NOT USE THIS WEBSITE TO PURCHASE YOURE GEAR !!!! IT IS NOT WORTH THE $30 YOU WILL BE SAVING. I ordered a pair of poles to NY for a hiking trip. They arrived super late, just a day before I was going to leave and the local post office said that they "tried to deliver and left a notice" but I couldn't find the notice anywhere. I had to leave NY for my trip without the poles. When I came back I called USPS and asked them to re-schedule the delivery. It's been 1 month since I ordered this and 14 days without any update from USPS. I have called USPS a few times and waited on hold for at least 40 min each time and the last 2 times I called they said they couldn't locate the package, and that someone from a different department was going to contact me. Nobody has contacted me, I have emailed Trekkinn 15 times and the say "they can't open an investigation since there is no information stating that the package is lost message at the USPS website. Now I'm left without the poles, calling USPS is exhausting and worthless and TREKKING customer service literally won't help me or care at all about my situation. I will never use this website again and I RECOMMEND YOU DON'T EITHER !!! Save yourself a headache.”