Nice...but could be improved. The overall trench is nice, the ordering was sent swiftly, nice box...I would have hoped for may be a tighter twill to add a bit of stiffness to the trench. Out of the box the fabric was already a bit crumpled... I think the most annoying thing is the size and return policy. When your brand is not distributed and customer have no possibility to try out anywhere, having a return policy consisting in "refund under 14 days and order another one at the right size after you tried the one you recieve" is a bit south of a premium custommer service...Add to this that putting my measurements and asking to Trench London an advice about the size they advice my was XXL and by taking a risk I took XL to discover at delivery that may be an L fit would be the real one that makes the experience a bit mixed. So in my opinion Trench London should really revise its return policy to make the exchange on easy mode rather than on a refund basis.