Did not expect the door knobs that I ordered would actually have to be sent from India! Thought there would be a distribution centre in this country. No dispatch email was sent as stated when order was placed, so therefore, did not have a clue when my order would arrive. Waited over the 72 hours that delivery should take with no communication from the company. Decided to email customer support with a short, polite email asking for delivery information. Reply email from Robert (Sales Manager) contained tracking information for courier. Realised the tracking information did not coincide with information from the Sales Manager who also had informed me to ring the courier. The courier confirmed the information on their tracking form was correct. Basically the Sales Manger from Trinca Ferro had lied to me and blamed me for being out, as the reason for my parcel being not delivered, despite the fact I had informed him I had not left the house. He then sent me a very rude email when I informed him of this and to compound issues, he then rang me at home, not to appologise which would have been the correct and profesional way to have handled the situation, but proceeded to talk over me being extremly rude and abusive with further lies, He had a real attitude problem. ( A brief outline only of my poor customer experience with this company) As a professional business woman myself, I am totally appalled at the dreadful customer service I have received from this company. Maybe, I was unfortunate to have him handling my perfectly reasonable query and this is not a true reflection of the rest of the team. However, surely as a Manager, you would have expected him to lead by example with truly exemplary customer service. Sadly this was not the case.