Whilst initially I had an especially positive experience with Trinca Ferro in terms of their prompt delivery and the excellent selection of handles and knobs which were available, my experience has now unfortunately become a negative one as I simply cannot make contact with this company. Upon receiving my order approximately three weeks ago, I immediately realised I was going to have to return the door knobs as they did not match my kitchen as I had hoped. I attempted to contact the company by telephone next day to ask for guidance with regard to returning the order but there was no reply to the telephone number they had listed. Since this time I have made a number of attempts to both telephone and email the company but the telephone remains answered and there has been no response whatsoever to my emails. I am extremely disappointed and frustrated by this experience and while I have never previously had cause to post a negative review online, I felt in this instance I had no choice as I simply do not think it is acceptable for a company to be so attentive and helpful to it's customers at the ordering stage but to then ignore them when it becomes necessary to process a return. This has therefore turned my initially positive experience of Trinca Ferro into an altogether negative one:-( If someone at Trinca Ferro is reading this, my Invoice ID is 100010263 so can you please get in touch!!!!