Comprei uns puxadores em setembro do ano passado, paguei todos os impostos, porém a empresa não informou sobre a taxa que precisa ser pago uma outra taxa aqui no Brasil, demorou para passar o código de rastreio e por isso, não consegui pagar a taxa a tempo. O produto voltou ao país de origem e até agora não recebi. Pedi o cancelamento e o estorno do valor e nada, mando e-mail, passo protocolos dos correios do Brasil informando que a encomenda retornou ao pais de origem e a empresa nem sequer manda retorno. Não fala nada! Estou sem os puxadores e sem o dinheiro. Fui lesada pela empresa e eles nem sequer retornam o e-mail ou dão uma satisfação!
Para uma empresa de pais de primeiro mundo, lamentável esse tipo de tratamento com o cliente.
Estou esperando até agora um posicionamento da empresa até o momento.
I bought a few handles in September last year, I paid all taxes, but the company did not inform about the fee that needs to be paid another fee here in Brazil, it took time to pass the tracking code and therefore, I could not pay the fee to time. The product has returned to the country of origin and so far I have not received it. I asked for the cancellation and the reversal of the value and nothing, I send e-mail, I pass protocols of the mails of Brazil informing that the order returned to the country of origin and the company does not even send return. Do not say anything! I am without the knobs and without the money. I was injured by the company and they do not even return the email or give a satisfaction!
For a first-world parent company, such a regrettable deal with the customer.
I am waiting until now for a positioning of the company so far.
5 years ago
trinca-ferro has a
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