Rating 1/10 Misleading Refund Policy, Felt Cheated! I booked a flight through Trip.com, which was postponed, and I was given the option for “free cancellation." So I took it and expecting a full refund but instead, after I rebooked another new ticket for my journey, hours later Trip.com replied and only gave me a voucher without clear prior warning. This feels like a bait-and-switch tactic - No transparency about vouchers being the only refund option. - No cash refund despite their "free cancellation" promise. - Poor customer service – my requests for a real refund were ignored and forced to accept voucher I would not recommend Trip.com to anyone who expects fair refunds. If your plans change, they trap your money in vouchers you may never use. To Trip.com, do better: Stop misleading customers and honor real refunds when flights are disrupted!