“This company is very deceitful. I purchased a ticket, and when the ticket was sent, it was different from that that was purchased. I called immediately to notify them of their mistake, trip.com refused to give a full refund, and still, 8 hours later the flight had not been properly cancelled.
I would not recommend trip.com to anyone. My complaint will be raised with the relevant ombudsman.”
“I mistakenly entered the wrong date for my stay, three weeks in advance. Despite the no-cancel policy, Trip refused to cancel the booking and issue a refund, forcing me to pay for an unnecessary room.
Given the ample lead time, an exception should have been made. The call center's location outside the UK led to delayed responses and callbacks, exacerbating the issue.
I will not use Trip again, as other agents would have shown more understanding and logic.”
“Horrible company/website to work with. I booked a 1 king bed with couch bed room at a hotel that doesn't even provide that kind of room. Hotel statement that they have informed them that they don't have those rooms but yet they continue to book them. Now I'm stuck fighting for a refund. Never again and I will tell everyone I know not to use them!!!”
“I booked an internal flight and was asked to pay £53 for hand luggage by trip.com as their reservation says absolutely no carry on luggage - checked the flight operator and hand luggage included and I was able to take hand luggage on free of charge - not happy that I could have been charged - I am certain that trip.com would have taken my payment”
“They are the absolute worst. They would not help me at all when the website took the names backwards. I had to buy another ticket and it still put the names in the incorrect order. The customer service does not understand English very well and are not helpful. Can I give them less than one star”
“Avoid Trip.com at all costs
I entered in my information, clicked previous passenger details like I have for many other flights and then reviewed my information and pressed submit. Upon looking at my ticket I realized the spelled my last name wrong, I figured because it was within 24 hours that things would be okay and if I had to cancel my ticket I should be refunded completely as both airlines said on their pages that full refunds would be issued within the first 24 hours.
I initially requested a name change, I had to pay for them to deny the request and then they told me I would only receive $350 back of my $790 ticket. I have wasted an entire day going back and forth with customer service to be let down with their service.”
“Worst decision of my life was to book my return tickets with these guys which left me and my family stranded in a foreign land for over 24 hours . They took absolutely no responsibility and didn’t refund a single penny too . What a waste of my $1634 .I finally had to book another ticket from somewhere else in the last minute paying $2500 which finally got us back to Australia.Never going to use this platform again in my life .”
“Trip.com ruined my 40th Birthday experience! They did not appreciate me as a customer and I would never use their services again. I feel terrible on my birthday, which is a day that I should feel good considering I only get one 40yr birthday”
“I booked a ticket from SFO to Seoul and paid a fee for a seat. However, Trip.com has not refunded the seat fee after I canceled the seat. Korean Air informed me that they have not yet received my ticket payment, even though I purchased the ticket three weeks ago. They also said that since my departure is still two weeks away, I should be able to cancel the seat and receive a full refund.
I have called Trip.com more than 10 times, and they always claim that they have submitted a request to Korean Air and are waiting for a response. However, this is a lie—Korean Air has not received any such request and has not even received the original seat payment.”
“My wife and son booked Scoot Flight via Trip.com. We received flight confirmation and Apps does reflect the Scoot flight details with booking number.
Upon arrive at Changi Airport Singapore Scoot counter do not have our flight details and trip.com hotline said over phone that our flight is cancel.
Trip.com did not send notification of any cancellation.
Trip.com did not refund the monetary paid accordingly as paid for the Scoot Flight ticket.
Trip.com still reflect the flight data in apps.
We rate zero to this service provider trip.com.”
“Booked a 3 hour direct flight. Itinerary was changed a month later to a 14 hour overnight flight with transfers. It did allow me to rebook but I had to repay and then wait on a refund. Very shady. Will not use again.”
“I was travelling from Seville back to London and I was stopped at the check in desk because apparently Trip.com inputted my details as from Dominican Republic and says that I lived in Canada - all of which is untrue. They also inserted a fictitious email address and handphone number which is not mine in the details. This caused them to interrogate me and check all my proof of documents to support I am who I say I am. The only thing correct in the booking was my name - which meant my passport didn't match to any of the details. This led to a lot of inconvenience and fear that I would be detained for false information or forged identity. Please don't use Trip.com if you want sanity of mind. Just to close off - I was eventually allowed to board the flight having shown them my trip.com booking, credit cards in my name, my UK residency card etc.”
“booked a package flight and hotel. 10 minutes later they cancel my hotel and cant cancel my flight. They keep telling me they cant cancel and we just go in circles. Hardly speak any english. I am still not sure of the resolution here but avoid this at all costs.”
