First thing first I got a flight delayed and I had right for a compensation and the air company told me that the agency should have requested it while they said I should ask directly to the air company while I didn’t have flight details I had to contact the customer service 3 times to get those information and didn’t get compensation because I didn’t book directly with the air company which would have made it easier. Also I hade to change a flight and they didn’t allow me I could only cancel without getting part of the money back. This is because I booked with them because the air company policy allow to change/cancel and get part of the money back. On top of this the customer service doesn’t give proper answers they are just generic and tend to close the conversation without any help. I won’t never ever ever book anything with them.