Terrible Experience with Trip.com – Hidden Baggage Fees and Poor Customer Service I recently booked a Europe trip through Trip.com and while the initial prices and booking process seemed great, the experience turned into a nightmare once I got to the airport. I was shocked to discover that my ticket didn’t include any baggage allowance — despite the fact that I had paid for baggage during booking. The airline told me it would cost over US$1,500 to get my luggage to Europe. Nowhere in the booking process was it made clear that baggage wasn’t included. I don’t recall selecting a “no baggage” option, and I genuinely believe this information was hidden in a way that allowed Trip.com to undercut other providers on price. This is deceptive. Worse, their system allowed me to pay for baggage even though none was actually included. That’s a serious fault. The airline managed to get my bags to Europe, but I was told I’d face the same problem on the return trip. Over four stressful days — 70+ emails, hundreds of messages, five hours on the phone — I tried to sort this out with Trip.com. I was passed between agents, none of whom had context or authority. I kept explaining the situation from scratch. Their chatbot made things worse, and the lack of proper call support (especially since I was using an eSIM) added to the mess. I repeatedly asked for Trip.com to speak to the airlines directly or help coordinate a solution. I’d already paid full price for my tickets. I wasn’t asking for something unreasonable — just help to avoid paying another $1,500 to get my belongings back. Eventually, they offered me a token 150 TripCoins (~$150 travel credit), which was incredibly insulting given the stress and cost I was facing. What’s worse is that I had to come up with most of the solutions. I figured out how to call them via their app, I pushed them to contact the airlines and explore options. The few helpful agents were completely let down by the system and the lack of escalation. No one took ownership. No one followed through. This experience ruined the start of my trip. I lost sleep, wasted time, and felt completely unsupported by Trip.com when I needed them most. I will never book with them again and I strongly caution others to be careful — especially if you're flying with baggage.