“I booked air tickets through Shopback and cashback was declined despite meeting all requirements for cashback. It was asserted by Shopback that the merchant, Trip.com, was the one rejecting it and Trip.com declined to provide any justification.
It remains unclear why Trip.com is refraining from providing any justification. My educated opinion is that the cashback amount may be excessive, as it has been discussed in online reviews.
Consumers, ensure that you are prepared to not receive any cashback if your purchases involve substantial amounts.”
“booked flights with trip.com to travel from heathrow to kathmandu, they booked the wrong leaving date on their system then blamed me , refused to refund whole ticket price and offered 50% back which im still waiting for, shocking customer service .DO NOT USE THIS COMPANY, you have been warned”
“I contacted them to change my flight. They said they would confirm with the airline and call me back. They must have said this over 10 times in a 24 hour period and they have only called me back once. From some of the messages I’ve received from the chat, it’s clear that they have not read or listened to any of my previous communication. I’m still waiting for a solution to my urgent request to change the flight, 24 hours later. With other travel agencies, I have been able to change a flight within 1 hour. It’s very poor and caused a lot of unnecessary stress.”
“I recently purchased a railcard through Trip.com, expecting to save £4.50 from the price of the railcard offered by National Rail. However, the process was frustrating and confusing. According to the poorly explained email I received after purchasing, it appeared that I had to buy a train ticket from Trip.com’s website in order to activate the railcard. However, when I tried to purchase a ticket, I was unable to easily apply the railcard to get the discount, which was the whole point of purchasing the railcard in the first place. Going by the National Rail website: the discounted ticket using the railcard was supposed to be £13.25, but I would end up paying the full price of £19.90, making me financially worse off.
Additionally, the discount I initially received from purchasing the railcard at £24.50 was further eroded by the booking fee Trip.com added. This made the overall experience even less advantageous compared to purchasing directly from National Rail, where I could have paid £30 for the railcard and avoided the unnecessary fees, complications and wasted time.
Furthermore, when I enquired about how I would access the railcard in the future when asked by ticket inspectors to show I had one, I was informed that I would have to permanently have Trip.com’s app on my phone or log into their website. This unnecessarily ties me to Trip.com for the entire year the railcard is valid, creating an inconvenient and avoidable dependency on their platform.
Overall, this experience was a complete loss. What I initially thought was a minimal £4.50 discount turned out to be over a £10 loss when adding in the booking fee, the inability to apply the railcard discount on the first ticket I needed to buy to gain access to the card, and the time wasted going back and forth with customer service. Not to mention, after I decided to ask for a refund, I now have to wait 1-10 days for MY money I paid less than an hour before to be returned to my account. In these cost-of-living crisis times, when we are all looking for ways to maximize savings so we can live comfortably after working so hard, it’s deeply disappointing that companies engage in practices like this, which could easily take advantage of less savvy individuals and leave them financially worse off.
I was not only financially worse off but also left with a poor customer experience. The added booking fee and the lack of clarity throughout the process made it feel like deceptive business practices. I now question the integrity of this company, and after this ordeal, I will not trust Trip.com for any future bookings — whether for a railcard or a holiday. This has been a frustrating and disappointing experience, and I want to warn others about the potential pitfalls of using this platform.”
“Trip.commentates in fraudulent business practices
I purchased two r/t tickets from sfo to Bangkok ($2147) and trip.com refused to send me the tickets even after they were issued. They claimed that my itinerary was enough. Wrong! Then they claimed it was up to the airline to issue the ticket. Wrong! Then they said it was up to me to get the ticket. Wrong!
I’m gonna cancel (oh yea the cancellation fee is $1088). Complete rip off of a company. Buyer be aware, very aware.”
“Couldn’t book a simple train ticket.
As there is no ticket machine at local station I require an e-ticket to scan through barrier and to be checked on train but no e-ticket ever appeared therefor I could not travel. Also purchased a senior travel card which never appeared within the app, this needs to be checked on train but as I could not access it, I couldn’t use it. Absolute waste of money.”
“No issue with booking the flights. Issue strats during checkin. Firstly when you add laggage, you are no option to only add to single passenger. You have to add laggage for all passenger in this case 4 passengers for us. During check in you are not allowed to check in all passengers together. We all ended up sitting all around the world. Guys, stay away.”
“Appaling service. Sold us two connection flights from iguazu to salta. Then with short time remaining changed the flight for one passenger first leg, leaving us with insufficient time to transfer. And now not even giving good alternative and trying to rip us even more and refusing to refund. Terrible service and totally untrustworthy company.”
“Trip.com is NIGHTMARE AVOID
It has been a nightmare and the WORST customer service of past 20 years.
Ignore the fake reviews, wait until there are changes by airlines or you have a request and you would spending hours texting and calling speaking to people who literally resemble AI robots, but a very slow processing one.
you’re literally like talking to robots having to repeat every request multiple times.
This company is based in Singapore and partly owned by Chinese company. No UK address. so they don’t care if you have complaints or not there is no complaints department anyway.
AVOID even if they give you tickets for free. My whole journey felt like I was dealing with a SCAM. No decency.
The worst experience by far.”
“I had a horrible experience changing name requests. They called many times but only said that you are seeing in the app that your request is in progress. My booking no is 1653702661580087. I submitted my name change request on 7-Dec-24. My trip is planned for 25-Dec-24. Think about my frustration level. Every day we need to call them and we cannot focus on any other thing to just need to worry about this thing only.”
“Booked a trip for my young daughter from Osaka to Vancouver months in advance and purchased an extra check-in bag. Trip.com mailed me the night before departure saying that the extra bag 'request' could not be approved, but we could try and work things out ourselves at the airport. Brutal! Why wait months to tell me the extra bag was not a sure thing, especially after having booked and paid for it? Now we are stuck and spending our last night in a rush of phonecalls and chatbots with the airline trying to purchase an extra bag. Use Expedia (or anything else!) instead. Never again.”
“Would give zero stars if possible. The team was highly disorganised and unhelpful. I had an issue with tickets I purchased, and every time I called, it felt like the new person was completely unaware of my previous request for changes. Each interaction extended the waiting time, with them repeatedly saying it would take another 48 hours. After several frustrating attempts, they ultimately said they couldn’t assist and directed me to contact the airline instead. The entire experience was a complete waste of time.”
“Een hotelboeking via trip.com werd, door het hotel, tweemaal aangerekend.
Aangezien ik van het hotel geen reactie ontving neem ik contact op met trip waarbij ik geboekt had en dus ook hun verantwoordelijkheid is. Na een 10 tal mails en evenveel telefoons krijg je uiteindelijk de melding: los het zelf op met het hotel!”
“very dissatisfied
very dissatisfied with the services of trip.com, received incorrect information from employees, which caused me to incur high costs for luggage, people do not book with this organization, very bad experience, you are sent from pillar to post. worthless company services hard to find.”
“I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service”
“Trip.com followed up on flights and tours that we had to cancel due to illness and managed to get half our money back. We were very pleased with the correspondence with real people and we felt they went beyond what they needed to do.”
