Would give zero stars if possible. The team was highly disorganised and unhelpful. I had an issue with tickets I purchased, and every time I called, it felt like the new person was completely unaware of my previous request for changes. Each interaction extended the waiting time, with them repeatedly saying it would take another 48 hours. After several frustrating attempts, they ultimately said they couldn’t assist and directed me to contact the airline instead. The entire experience was a complete waste of time.
5 months ago
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