“It’s amazing to book domestic train tickets here. We are now traveling around China. It’s easy for us to buy and change our train tickets. But my wife and I always cannot sit together.”
“The train booking tool they have is really easy to use, it smartly recommends the best routes and times with the price breakdown... making it perfectly clear with no hidden costs!”
“Finally, a company that makes its cancellation policies crystal clear! Unlike other platforms where you have to dig through page and pages, their fees and refund eligibility are stated plainly right upfront. The entire process is transparent from start to finish, which builds so much trust.”
“I had a complex issue that couldn't be solved in one go and the agent assured me they would follow up. I received an email the next day with an update, and a final call two days later confirming the resolution. The communication throughout the process was very soothing and professional.”
“The customer service team is impressively responsive. Wait times are minimal even during peak hours. You’re rarely left waiting long, and the speed surpasses typical expectations for a large-scale service.”
“The platform frequently proposes convenient combinations, such as high-speed rail + hotel or train + shuttle connections. It makes arranging an entire trip much easier than juggling multiple apps.”
“I booked through Trip.com and unfortunately my experience was very disappointing.
Despite several attempts to contact customer service, I did not receive the help I needed to resolve my issue.
The lack of clarity and support left me without a solution and without a concrete refund.
I strongly advise against this agency for anyone looking for reliable service and effective support.”
“Changing or refunding tickets is straightforward, and refunds are usually received swiftly. Simple operations like this make last-minute plan modifications a lot less stressful.”
“Excellent customer service. Much better price. I was hesitant to use first but price difference was good so I tried and when i needed the customer support I got immediately.”
“The waitlist or ticket-snatching option works nicely, and notifications are prompt.
Nothing is worse than missing a ticket because you did not receive an alert.”
“The system gives clear rail alternatives and straightforward pricing.
It is simple to browse recommended trains without having to navigate through numerous pages.”
“A good deal of recurring users indicate they would suggest it to friends.
The reviews contain numerous "trustworthy" comments. When strangers are this positive, it says a lot.”
“Flight status updates, such as delays or gate changes, are normally received swiftly and accurately.
Keeps you informed and prevents surprises at the airport.”
“The platform has a strong, reliable feel. You don't have the shady ""hope this works out"" feeling.
You truly feel at ease pressing the ""pay"" button."”
