Accidental Booking – Trip.com Offered No Way to Fix It Immediatel We found attractive prices on Trip.com for our hotel stay in Athens and booked two suites. Our intentionwas to pay extra for a flexible cancellation policy allowing free cancellation up to two days before arrival. However, it seems that — possibly due to a mistake during booking — the reservation was made under a non-refundable option. I noticed the issue immediately upon receiving the confirmation email. From that point on, things got frustrating: There is no way to reach customer service by phone to correct the booking. The chatbot provided only irrelevant automated options and no live assistance. An email reply came only several hours later, and showed no understanding of the error or willingness to help fix it. Luckily, we proceeded with the trip as planned and enjoyed our stay — there were no last-minute changes that required cancellation. But the inability to correct a booking error right after making it is extremely disappointing and does not inspire confidence. I won’t be using Trip.com again in the future, and I’ll advise friends and family to book through services that offer responsive and accessible customer support.