On the 10/04/23 I telephoned Triton cycles to order a 20 x 1.75 Tru-Build front wheel, I told them the pair purchased from them on the 24/5/22 had a problem with front wheel fitted on the 28/7/22 but dates not important, Mr Yong was surprised of the problem and asked me to send a photo, I told Mr Yong I was happy to pay for a new wheel and have a refund if successful Mr Yong said no need. Mr Yong told me Triton Cycles had never seen my problem before and would contact Tru-Build, that was the last positive words from Triton, after chasing them in total 16 days I got excuse after excuse and even a lie from Mr Yong in an email. Excuse 1, the rubber brake block had done the damage although 3mm below damage, and they sent me a photo of a new rim to prove their point. I was not happy so took my wheel to a local bicycle shop who specialise in expensive bicycles, although also selling every day bicycles, their opinion it was a manufacturing fault, plus they noticed the photo Triton sent was not the same wheel so a con. Excuse 2, they said this was a price-point orientated item designed for children's bicycles, rubbish no one who sells this 20 inch Tru-Build wheel say not for adults, my folding bicycle like most others have 20 inch wheels. Excuse 3, an adult using this wheel would wear it out in a year, my family have 5 Giant Halfway folding bicycles some have Tru-Build wheels with no problems. Excuse 4, surprise surprise now their mechanics agree it is normal wear. Now for the lie they also told me it was a child’s wheel over the phone, so they can remember a telephone call nearly a year ago. I wish I had read Triton online reviews before using this company, my wheel was only £20 I can only imagine what Triton would be like if this was an expensive part.
11 months ago
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Triton Cycles has a 4.6 average rating from 4,060 reviews

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