Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,061 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

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“Ordered a rack for my bike and it arrived quicker than expected. Ordered Firday and arrived Saturday delivered by DPD. Good price. Obviously in stock and first class service and delivery. Brilliant service. Thank you, will buy from you again.”

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Posted 1 month ago

“Hello everyone, I'm Matt Claiborne from Dallas Texas, usa. I'm here to tell you about my experience about recovery companys. I was scammed by Watermine company! They shut their website down after they took all my money. I was furious, I desperatly needed to get my funds back. Due to the situation I was in I was much more careful in finding a company that could help me get my funds back. I heard about recovery services. I talked several companies. But most of them request front payment. Some of them doesnt but they have bad reviews, and it may be lost of time to go on with them. CP-INVESTIGATION.C0M (Payback, Moneyback same.) has the best reviews between the companies i chacked and shared my problem. Cp Investigation have been an amazing positive help for me, having being scammed out of a substantial amount of money they have successfully assisted in retrieving approx. 70% of my loses so far, with no stone being left unturned I am confident they will obtain a refund for me in due course. They are helpful, professional and compassionate at all times fully understanding my position and always available to assist and answer questions. I can only recommend the company and staff working there, they have all been first class!”

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Posted 1 year ago

“Poor performance and a customer service team that seems pleasant enough, but never actions what they say. Ordered a TREK online and paid for, with the online shop determining it was in stock. Received an email a few days later confirming that whilst they had taken my money, they had sold the bike to someone else. After declining an alternative, they agreed a refund but despite 3 chases and confirmations, still awaiting receipt 7-days after confirming a refund. Sharp practice at best.”

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Posted 1 year ago

“On the 10/04/23 I telephoned Triton cycles to order a 20 x 1.75 Tru-Build front wheel, I told them the pair purchased from them on the 24/5/22 had a problem with front wheel fitted on the 28/7/22 but dates not important, Mr Yong was surprised of the problem and asked me to send a photo, I told Mr Yong I was happy to pay for a new wheel and have a refund if successful Mr Yong said no need. Mr Yong told me Triton Cycles had never seen my problem before and would contact Tru-Build, that was the last positive words from Triton, after chasing them in total 16 days I got excuse after excuse and even a lie from Mr Yong in an email. Excuse 1, the rubber brake block had done the damage although 3mm below damage, and they sent me a photo of a new rim to prove their point. I was not happy so took my wheel to a local bicycle shop who specialise in expensive bicycles, although also selling every day bicycles, their opinion it was a manufacturing fault, plus they noticed the photo Triton sent was not the same wheel so a con. Excuse 2, they said this was a price-point orientated item designed for children's bicycles, rubbish no one who sells this 20 inch Tru-Build wheel say not for adults, my folding bicycle like most others have 20 inch wheels. Excuse 3, an adult using this wheel would wear it out in a year, my family have 5 Giant Halfway folding bicycles some have Tru-Build wheels with no problems. Excuse 4, surprise surprise now their mechanics agree it is normal wear. Now for the lie they also told me it was a child’s wheel over the phone, so they can remember a telephone call nearly a year ago. I wish I had read Triton online reviews before using this company, my wheel was only £20 I can only imagine what Triton would be like if this was an expensive part.”

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Posted 1 year ago

“Had some mixup with my order WEB219474.. they reached out and offered to resolve the issue”

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Posted 2 years ago

“Bontrager flash charger. 5 star product with quick delivery. Thanks!”

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Posted 3 years ago

“Great delivery experience with my new Electra Loft. Couldn't be happier!”

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Posted 3 years ago

“Triton were helpful. I was trying to find a discontinued part for my bike, which is hard to find. Triton appeared to have the part in stock and sent me photos to help confirm it was the part I needed rather than the newer version. Very happy to find the part at last, and happy with the helpful and efficient customer service and the prompt free delivery. All good!”

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Posted 3 years ago

“Order placed 2 months ago, nothing dispatched, no one replies to numerous sent requests.”

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Posted 3 years ago

“USELESS. Website allowed me to order and pay for a service kit for a fork, then low and behold go got an email saying they didn't have it in stock. In my experience you can't trust this company to have the parts, called them on the phone, all operators busy, then the phone hung up. Called back, left a message that I am guessing will not be answered. Don't waste your time with these people. It is not that they don't have the parts in stock, it is the fact that they said they had the parts, when they don't. Again though, USELESS.”

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Posted 3 years ago

“Excellent customer service and communication. Phoned up, asked about a spare I was after, put on hold for a minute while they physically checked for me. I asked that it could be mailed straight away, he said they were really busy but he would try, received my package 20 hours later. Excellent, thank you!”

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Posted 3 years ago

“Triton Cycles forgot to include an important item from my order. I paid the additional shipping costs to recieive this item and upon request for them to send me the missing item, they just issued a refund despite continuous polite interaction with the sales person. I will not be ordering from them again given their inability to accept the mistake made on their behalf and their lack of interest in correcting the issue.”

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Posted 3 years ago

“Shocking experience. After weeks of broken delivery promises I had to ask my credit card comp to step in, they retrieved my £2200 thank good I paid on a credit card”

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Posted 3 years ago

“Not impressed. Had to query an order that was late (There was plenty of time to tell me, almost 2 weeks) and I had to chase when it didn't arrive. They then claimed the product (wheel) was a presale, even though it wasn't described as this on the site. They then said that I would be waiting a further 2 weeks and could not even commit to that date.”

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Posted 3 years ago

“Ordered two replacement axles for my bike as I'd shredded the bolt ordered them Friday the 29th Jan and it arrived Tuesday the 2nd the customer service is great I rang up to make sure they had them in stock and they were polite”

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Posted 3 years ago

“I ordered a wheel from this company on boxing day, got an email stating my order had been confirmed and my delivery date was estimated between 6-1-21 and the 12-1-21, these dates past, i emailed the company on the 13th just to enquire about my order as id had no correspondence since my order confirmation. This company then sent me an automated email stating they would be in touch about my query in 3-5 days. 14 days later and still nothing, customer service is clearly a shambles. Ive ordered bike parts from different companys recently and other things from various places the have all been on time and if not, still managed to contact their customers about their order. NO EXCUSES”

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Posted 3 years ago

“Composants commandé le 21 janvier 2021, reçu en France dans ma boite aux lettres le 26 janvier 2021. J'étais un peu circonspect de commander chez Triton ne connaissant pas au préalable ce site internet. Au vu de mon expérience, je ne peux que recommander ce marchand.”

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Posted 3 years ago

“I ordered a brake adapter 15 days ago which was showing in stock. I've have heard no update since the confirmation email, having tried to contact Triton several times, and had no response or update. Shocking customer service. And still I have not received my order. As I work in the bike trade, I know the process involved. But I shouldn't have to leave a review just to receive and update on my order. Not acceptable.”

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Posted 3 years ago

“No reactions after my order. All things where at stock, but no shipping after one week. And the worst, no response after two emails if there is a problem with one article or so. No loss at all after Brexit.”

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Posted 3 years ago

“fantastic!”

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Posted 3 years ago

Triton Cycles is rated 4.6 based on 4,061 reviews