Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Ordered an item after trying to get hold of them to confirm it wasnt needed. Took a risk and ordered anyway. Item wasnt quite what i neede and didnt recieve an email on request for return / refund. My fault for ordering wrong item, but lack of response means i wouldnt use again.
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Posted 3 years ago
No communication from triton, no answers on email. 3-5 days picking pfff only dream for you
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Posted 3 years ago
Awful experience. Ordered brakes and 2 weeks after the delivery data I asked where it was, they said it was out of stock and I'd have to wait 4 weeks till It came back in stock. I waited because I had no rush but when it didn't turn up I e-mailed and was ignored. I phoned and they said it was still out of stock and I'd have to wait 2 months!!! I got a refund and tried to order some more and found their listing saying it was in stock !!!!
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Posted 3 years ago
They only sent half of the stuff I ordered. Not answering the phone or replying emails.
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Posted 3 years ago
My bike had a defect resulting in the rear derailleur crashing into the rear wheel. The bike frame, gears and rear wheel is severely damaged. Triton Cycles has failed to respond to inquiries regarding the issue despite several attempts to contact them with suggestions to resolve the issue. I’m left with a repair cost of 920 GBP that I believe should have been covered under warranty.
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Posted 3 years ago
Pièce de rechange rare, presque introuvable (en rupture même chez Amazon). Prix plus que correcte, le meilleur trouvé. Commande placée le 11/8, produit envoyé le 14/8 et reçu le 21/8: par les temps que nous vivons et compte tenu l'envoi international, c'est très bien.
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Posted 3 years ago
Not responding to email, not responding to form submission, not answering phone.
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Posted 3 years ago
I would not place an order with Triton, I have had one response to many emails requesting confirmation my order has been despatch, I was informed one item was out of stock holding up despatch of the other items, I cancelled the item and now I am still waiting one month later with no response to any communications and still items. I will start proceedings with my credit cart for a refund. I have never had such a bad experience with any other on line store.
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Posted 3 years ago
Order didn’t arrive, after 4 weeks of trying to get in touch via email (they never reply) and phone (they never pick up) I have had to get my bank to intervene. Appalling customer care I feel ripped off, do not spend a penny with these people!!
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Posted 3 years ago
Commande rapide et conforme !
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Posted 3 years ago
Great gloves just what I wanted. Light weight, dry and keep my hands warm. Brilliant colour.
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Posted 3 years ago
Really pleased with my Surly Ice cream truck frameset, Jamie was extremely helpful, and overall would be happy to recommend Triton cycles,thanks👍
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Posted 3 years ago
Order placed on 14th July. At time of purchase I was advised that delivery would be by 28th July. Confirmation email then went on to say 28th July - 5th August. 5th August comes and goes as does the 6th. Sent a message via "contact us" on website on 7th, plus an email to the address stated on same website on 9th, but never got any response. Called today and finally somebody answered after about 20 mins only to say the item is now on preorder and I should receive it by 31st August!!! No updates at any stage. This was a gift which could've been bought elsewhere had they bothered to let me know there was a delay!! Really poor service!
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Posted 3 years ago
I ordered a GT Stomper on June 30 and recived it about 3 weeks later. Considering the world wide circus we are being forced to participate in, I think it's an acceptable delivery time. I read some of the reviews and they had me worried a bit as I read them after the purchase. I just decided to wait and Im not disappointed.
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Posted 3 years ago
Livraison rapide et conforme à la commande 👍
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Posted 3 years ago
I ordered two Colnago water bottles cages in May 2020. I have neither received them as of today 08/08/2020 nor have had responses to multiple emails about delivery days and now a refund.
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Posted 3 years ago
I'm located in the US and despite the negative reviews decided to order. Credit card did not work, so money wire was needed (sketch). Shipping was $200 and took about a month to receive. TNT (FedEx owned), the shipping companies tracker is completely useless and also asked me for a social security for customs entry (sketch). Customs charged me a percentage for product over $2500. It has been a long journey full of ups and downs. Even with doubts if my bike would ever make it. But I've received my Cannondale SuperSix Evo hi-mod ultegra disc in lovely condition. I love my bike even more because of this and have ridden 400+ miles since and enjoying every one. I also saved some money despite the extra charges :). I would do it again. Jaime has been helpful, communicative, and responsive in every way - just understand that there is a time difference! Depending on when you send an email.. will determine when you get a response! Ppl in the states need to learn to chill out. We are in a global pandemic. Cycling is hotter than ever. It'll take some time to get your stuff.
Triton Cycles 5 star review on 5th August 2020
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Posted 3 years ago
Quick delivery, good choice
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Posted 3 years ago
First time user but the experience was good in this case. Products were branded (Fabric)so as expected to be honest. Website and payment was easy to use. The prices were the best around for the items. Delivery was average, 5/6 days but was within the stated period so no issue really. It did say at time of ordering in stock however one of the items wasn't but it didn't take long to get from the supplier so never really bothered me.
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Posted 3 years ago
Very professional, fast and efficient service at a good price. All you can ask!!
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Posted 3 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews