I'm located in the US and despite the negative reviews decided to order. Credit card did not work, so money wire was needed (sketch). Shipping was $200 and took about a month to receive. TNT (FedEx owned), the shipping companies tracker is completely useless and also asked me for a social security for customs entry (sketch). Customs charged me a percentage for product over $2500. It has been a long journey full of ups and downs. Even with doubts if my bike would ever make it. But I've received my Cannondale SuperSix Evo hi-mod ultegra disc in lovely condition. I love my bike even more because of this and have ridden 400+ miles since and enjoying every one. I also saved some money despite the extra charges :). I would do it again. Jaime has been helpful, communicative, and responsive in every way - just understand that there is a time difference! Depending on when you send an email.. will determine when you get a response! Ppl in the states need to learn to chill out. We are in a global pandemic. Cycling is hotter than ever. It'll take some time to get your stuff.