Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Poor performance and a customer service team that seems pleasant enough, but never actions what they say. Ordered a TREK online and paid for, with the online shop determining it was in stock. Received an email a few days later confirming that whilst they had taken my money, they had sold the bike to someone else. After declining an alternative, they agreed a refund but despite 3 chases and confirmations, still awaiting receipt 7-days after confirming a refund. Sharp practice at best.
Helpful Report
Posted 10 months ago
On the 10/04/23 I telephoned Triton cycles to order a 20 x 1.75 Tru-Build front wheel, I told them the pair purchased from them on the 24/5/22 had a problem with front wheel fitted on the 28/7/22 but dates not important, Mr Yong was surprised of the problem and asked me to send a photo, I told Mr Yong I was happy to pay for a new wheel and have a refund if successful Mr Yong said no need. Mr Yong told me Triton Cycles had never seen my problem before and would contact Tru-Build, that was the last positive words from Triton, after chasing them in total 16 days I got excuse after excuse and even a lie from Mr Yong in an email. Excuse 1, the rubber brake block had done the damage although 3mm below damage, and they sent me a photo of a new rim to prove their point. I was not happy so took my wheel to a local bicycle shop who specialise in expensive bicycles, although also selling every day bicycles, their opinion it was a manufacturing fault, plus they noticed the photo Triton sent was not the same wheel so a con. Excuse 2, they said this was a price-point orientated item designed for children's bicycles, rubbish no one who sells this 20 inch Tru-Build wheel say not for adults, my folding bicycle like most others have 20 inch wheels. Excuse 3, an adult using this wheel would wear it out in a year, my family have 5 Giant Halfway folding bicycles some have Tru-Build wheels with no problems. Excuse 4, surprise surprise now their mechanics agree it is normal wear. Now for the lie they also told me it was a child’s wheel over the phone, so they can remember a telephone call nearly a year ago. I wish I had read Triton online reviews before using this company, my wheel was only £20 I can only imagine what Triton would be like if this was an expensive part.
Helpful Report
Posted 11 months ago
Order placed 2 months ago, nothing dispatched, no one replies to numerous sent requests.
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Posted 2 years ago
USELESS. Website allowed me to order and pay for a service kit for a fork, then low and behold go got an email saying they didn't have it in stock. In my experience you can't trust this company to have the parts, called them on the phone, all operators busy, then the phone hung up. Called back, left a message that I am guessing will not be answered. Don't waste your time with these people. It is not that they don't have the parts in stock, it is the fact that they said they had the parts, when they don't. Again though, USELESS.
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Posted 2 years ago
Triton Cycles forgot to include an important item from my order. I paid the additional shipping costs to recieive this item and upon request for them to send me the missing item, they just issued a refund despite continuous polite interaction with the sales person. I will not be ordering from them again given their inability to accept the mistake made on their behalf and their lack of interest in correcting the issue.
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Posted 3 years ago
Shocking experience. After weeks of broken delivery promises I had to ask my credit card comp to step in, they retrieved my £2200 thank good I paid on a credit card
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Posted 3 years ago
Not impressed. Had to query an order that was late (There was plenty of time to tell me, almost 2 weeks) and I had to chase when it didn't arrive. They then claimed the product (wheel) was a presale, even though it wasn't described as this on the site. They then said that I would be waiting a further 2 weeks and could not even commit to that date.
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Posted 3 years ago
I ordered a wheel from this company on boxing day, got an email stating my order had been confirmed and my delivery date was estimated between 6-1-21 and the 12-1-21, these dates past, i emailed the company on the 13th just to enquire about my order as id had no correspondence since my order confirmation. This company then sent me an automated email stating they would be in touch about my query in 3-5 days. 14 days later and still nothing, customer service is clearly a shambles. Ive ordered bike parts from different companys recently and other things from various places the have all been on time and if not, still managed to contact their customers about their order. NO EXCUSES
Helpful Report
Posted 3 years ago
I ordered a brake adapter 15 days ago which was showing in stock. I've have heard no update since the confirmation email, having tried to contact Triton several times, and had no response or update. Shocking customer service. And still I have not received my order. As I work in the bike trade, I know the process involved. But I shouldn't have to leave a review just to receive and update on my order. Not acceptable.
Helpful Report
Posted 3 years ago
No reactions after my order. All things where at stock, but no shipping after one week. And the worst, no response after two emails if there is a problem with one article or so. No loss at all after Brexit.
Helpful Report
Posted 3 years ago
I have send email before my purchase of a frameset because of the negative reviews here. I have been ensured that my item is in stock and will be dispatched within a day. Since then a week has past and nothing happened. No email replies. I should have tried Alltricks for the same item which is a pleasure to do business with brand. Update. After numerous emails where the excuses came to an end, they still claimed to have the frame, but they refunded my purchase without my consent. This action violated my rights as a customer and it will take the legal path.
Helpful Report
Posted 3 years ago
Bonjour Ma commande a été passée le 12/10 nous sommes le 25/10 et elle est toujours pas arrivée !
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Posted 3 years ago
Order placed on June 6th still not delivered or refunded. Customer service doesn't answer my mails.
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Posted 3 years ago
Very bad customer service .... Order done and paid on August 25th. Today ( 09-23-2020) , payment is received but my order is not even dispatched. I send many mail to tritoncycle , they never answer me ! I’m very disappointed.
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Posted 3 years ago
Ce site est un faux site. Ne commandez rien chez eux. Ce sont des escrocs.
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Posted 3 years ago
I have a broken frame. Have been waiting for more than a week and still no reply. Frame bought on order WEB90353.
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Posted 3 years ago
Ordered an item after trying to get hold of them to confirm it wasnt needed. Took a risk and ordered anyway. Item wasnt quite what i neede and didnt recieve an email on request for return / refund. My fault for ordering wrong item, but lack of response means i wouldnt use again.
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Posted 3 years ago
No communication from triton, no answers on email. 3-5 days picking pfff only dream for you
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Posted 3 years ago
Awful experience. Ordered brakes and 2 weeks after the delivery data I asked where it was, they said it was out of stock and I'd have to wait 4 weeks till It came back in stock. I waited because I had no rush but when it didn't turn up I e-mailed and was ignored. I phoned and they said it was still out of stock and I'd have to wait 2 months!!! I got a refund and tried to order some more and found their listing saying it was in stock !!!!
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Posted 3 years ago
They only sent half of the stuff I ordered. Not answering the phone or replying emails.
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Posted 3 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews