Poor customer service when things don't go to plan. I never received my item, asked for currier to leave in a safe place - they left the cardboard box in the big blue cardboard recycling bag full of cardboard packaging going out with the bins - and yes it got put out with the bins. Whilst this isn't the fault of Triton I am their customer not the curriers. The raised it with the currier but said nothing to do with them unless the currier accepts liability. Mean time I'm left without my parts, a bike off the road and the only option to buy another one. I offered the option to split the cost in terms of customer retention and future business while they fought with the currier but no. I spend £100's if not £1000's online in bike parts, clothes etc - my advice is that was the wrong commercial decision in customer service, I won't be using again!!