TLDR: I ordered a t-shirt on 6th December 2018 and it didn’t arrive until 1st March 2019, that’s 85 days for delivery or 67 working days according to Triton’s opening times and Christmas break. I ordered a Trek-Segafredo t-shirt as a Christmas present for my nephew on 6th December 2018. It was showing in stock when I ordered it and I’d been told an expected delivery date of 10th - 14th December but when it hadn’t arrived by 21st December, I thought I’d chase it up. At this point I’m told that I should have received an email from their warehouse (which I hadn’t) explaining that they’re sold out but that new stock is due in on 31st December if I’d like to wait or I could cancel my order. Not a massive problem for me, I wasn’t seeing my nephew until after Christmas anyway, so I accepted their apology and waited for the new stock to arrive. Well, all of January came and went with no delivery from Triton and no correspondence from them either so I emailed them again on 30th January asking if there was any update. I was told that the t-shirt was on pre-order (even though the stock was apparently due a month earlier) and would be with them on 4th February, again I was told I could wait for the delivery or cancel my order if I wanted to. At this point I should have picked up on how keen they appeared to be for me to cancel my order but having waited this long I decided that I’d stick it out and told them that I’d wait but asked that since they were getting it on the 4th, would it be reasonable for me to expect it on the 5th or 6th of February. There was a tiny glimmer of decent customer service here and I was told that they’d put it on a next day delivery service at no extra cost to me. Well surprise surprise, the 5th and 6th of February came and went with no delivery from Triton. When it got to 27th February, I emailed them yet again to ask where my order, from what was now the previous year, had got to, especially as it was showing in stock on their website. I was told the following day that it would be in stock in the early part of the next week (w/c 4th March) and that it would be sent on a next day service for me. Having been told that they had no stock until the following week, imagine my sheer amazement when I got an email from their courier, DPD, informing me that they would be delivering my order on 1st March. Well, much to my surprise, DPD actually delivered it this morning. To be clear, the product is exactly as ordered, was well packaged and was competitively priced, but, and this is a really big but, I had to wait for 85 days from the point of order to when it actually arrived and I had to send 5 emails chasing my order. At no point did Triton voluntarily get in touch with me to keep me updated and the only apology I ever received was in their very first email despite the fact that every anticipated delivery date was incorrect (including when I finally got it). Now I’m sure everyone at Triton is actually a really nice person and I certainly have nothing against any individual there, but it really does seem like the company is poorly run, lies are told to hold customers off and they should really re-evaluate whether they are suited to selling products online.