In hindsight, ordering delicate fruit like Cherimoya in the middle of summer going across the country from Florida to Nevada was a mistake. The first order that I received I immediately called Tropical Fruit and sent them emails of what the fruit looked like within 5 hours of delivery. I was very worried because of what I paid for that fruit. True to their word -- the team at Tropical Fruit Box replied back right away. WIthin the next two days, I was getting my shipment and they had even given me extra tropical fruit. They stand by with their word and followed up to see how the second shipment was. The shipment was packed in a better container and was packed so that the fruit was secure in it's location. I have eaten two since I received my shipment. They are fantastic. Try it and you won't be sorry.