Trouva customer service is excellent - they were helpful and accommodating when I couldn’t see my tracking information from the boutique I ordered from. I have deducted two stars for the lack of communication from the boutique and how slow the service was. I purchased my item on 11th august for delivery within 3-5 days, so latest delivery 16th August. They packaged it and printed the label immediately but then didn’t update their tracking at all and didn’t ship the product until the 5th day, meaning the product wasn’t delivered until 17th and I missed my friend’s birthday. The product I ordered was a candle, I asked for gift wrap and it just came in stripy paper so I wouldn’t call that gift wrapped. The candle itself however I have been assured is gorgeous and smells beautiful. Trouva we’re helpful at getting in touch with the boutique and also refunded my delivery charge. The lack of communication from the boutique and slow service means I am reluctant to order again.