Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered (order 11034716) a pair of shorts for 95 euros. The shorts were on sale in your stores and you sent me the shorts with the price tag at 47.50 euros while charging them 95 euros, it's dishonest...and no response to my 2 emails while a PayPal refund is possible...”

Helpful Report

Posted 4 months ago

“Can’t access the returns page. Customer service is APPALLING!! Do you use this retailer.”

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Posted 6 months ago

“Bought some clothes & sunglasses from Previous Homewares & am absolutely delighted with the speed of service & quality of goods received. I’m over the moon.”

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Posted 10 months ago

“Antique Silver Bauble - bought as a present. Recipient loved it and said it was too nice just to hang for Christmas so will find a permanent position for it to hang.”

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Posted 2 years ago

“Brilliant ‘store’. I love the variety of gorgeous items”

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Posted 2 years ago

“First time shopping on Trouva and it won’t be the last. My order was gift wrapped beautifully and packaged so well. So impressed with the service. Thank you”

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Posted 2 years ago

“Very pleased. Lovely wrapped gifts & prompt service. Thank you.”

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Posted 2 years ago

“I got an immediate refund when my item didn’t arrive”

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Posted 2 years ago

“Cute Christmas pudding ornaments! They look adorable on the tree. Packaged well for shipping and boxed nicely (they would make a nice gift). Fast delivery, even right before the holidays. I’m very pleased with this purchase.”

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Posted 2 years ago

“Received from Heckman Germany thank you Trouva great service many thanks 👍🌟”

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Posted 2 years ago

“Great selection of small businesses & interesting & unusual products. Easy to navigate website. Very fast responses. Nothing but good here!”

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Posted 2 years ago

“Ordered and arrived within 3 days. Fabulous service and great quality”

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Posted 2 years ago

“really beautiful gifts”

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Posted 2 years ago

“I would like to write a review but the order placed on 16th December has not arrived by 21/12 and the courier has not yet received it. Has it been overlooked?”

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Posted 2 years ago

“Great tableware delivered quickly. All in great condition and a real addition to our dinner table.”

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Posted 2 years ago

“Allowed me to purchase an item only to be told it wasn’t in stock. Then had to wait 5 days for refund x”

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Posted 2 years ago

“I was very happy with the products I bought - they were exactly what I was looking for. My purchase was also very quickly processed by the retailer. The delivery by UPS was very badly handled. The delivery times were not adhered to and the UPS app to trace the deliveries is a complete joke.”

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Posted 2 years ago

“First time I had used this site. Wasn’t disappointed, my purchase was as described and arrived promptly. Will use again and recommend”

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Posted 2 years ago

“Items have not arrived. Paid extra for speedier delivery to a ups point. This has not happened. No way to communicate with the shop and check if order has been sent as you would be able to do on Etsy. Have even tried to reach out the the shop independently but have not received a reply. Would not have ordered had the delivery dates promised on the site not been able to be met as I needed the gifts before travelling. Will be having to chase where they are in the new year and sending back for a full refund as they will no longer be required.”

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Posted 2 years ago

“Very nice vendors truly love their products prompt delivery”

Helpful Report

Posted 2 years ago

Trouva is rated 4.6 based on 4,465 reviews