Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the products I bought - they were exactly what I was looking for. My purchase was also very quickly processed by the retailer. The delivery by UPS was very badly handled. The delivery times were not adhered to and the UPS app to trace the deliveries is a complete joke.”

Helpful Report

Posted 3 years ago

“First time I had used this site. Wasn’t disappointed, my purchase was as described and arrived promptly. Will use again and recommend”

Helpful Report

Posted 3 years ago

“Items have not arrived. Paid extra for speedier delivery to a ups point. This has not happened. No way to communicate with the shop and check if order has been sent as you would be able to do on Etsy. Have even tried to reach out the the shop independently but have not received a reply. Would not have ordered had the delivery dates promised on the site not been able to be met as I needed the gifts before travelling. Will be having to chase where they are in the new year and sending back for a full refund as they will no longer be required.”

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Posted 3 years ago

“Very nice vendors truly love their products prompt delivery”

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Posted 3 years ago

“Lovely mats for the table. Bought them for my son. He loves them.”

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Posted 3 years ago

“I hope my order will be received by Christmas as it is a Christmas present. I have been given now 5 different dates for delivery - the latest this Wednesday which is getting very close to Christmas I have phoned the courier3 times with limited reassurance of delivery as hoped. If you can do anything to assist it would be appreciated and obviously assist in rating my review because then at least by then I may have received my order !!!!!”

Helpful Report

Posted 3 years ago

“So pleased I found you! I ordered a jumper from an independent boutique and delivery was prompt, beautifully wrapped and my receipt in an envelope with a large thank you Simply a perfect service! I am going to shop through you again and have a nosey round the site! I would recommend others to do the same! Fabulous! 💜💜💜”

Helpful Report

Posted 3 years ago

“Great service. Quick delivery just what I wanted. Easy to clean bag I use for work”

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Posted 3 years ago

“Very pretty tea lighthouses are now decorating my living room. Arrived on time, well safely packed.”

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Posted 3 years ago

“The candles we ordered are fabulous thank you 😊”

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Posted 3 years ago

“OMG super fast shipping in less than 3 days I got my order ready to be given at Christmas. Process super easy to do on the app. I’ll defiantly be buying from here more often. Love a lot of the stuff they have.”

Helpful Report

Posted 3 years ago

“I received two items, one of which was broken. Trouva Customer Service responded very quickly to me notifying them and I was given a refund as no substitute article was available. I was impressed by their prompt action and friendliness.”

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Posted 3 years ago

“First time I have purchased from Trouva must say how impressed I am with the service item arrived in good time unfortunately it was too large and I needed to return it the return was very speedily refunded will certainly recommend Trouva and will use them again.”

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Posted 3 years ago

“Thank you I love it”

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Posted 3 years ago

“really happy with my tray - hard to find a collapsible sides tray! delighted to have found one at Trouva. they have all sorts of unique products and the prices are good too”

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Posted 3 years ago

“Excellent service. Product arrived quickly. Would deffo use again.”

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Posted 3 years ago

“Lovely product- quick delivery and good price”

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Posted 3 years ago

“Good selection of high-quality items. Fragile item arrived from boutique Mar de Cava in Barcelona very securely packaged and in perfect condition. Shipping was really fast and delivery charge reasonable. I was impressed by Trouva and would use them again.”

Helpful Report

Posted 3 years ago

“Sooo pleased with my buys from Trouva! Fast delivery & really lovely quality Christmas decorations that are very individual.”

Helpful Report

Posted 3 years ago

“Not yet arrived!”

Helpful Report

Posted 3 years ago

Trouva is rated 4.6 based on 4,469 reviews