Trouva Reviews

4.65 Rating 3,551 Reviews
91 %
of reviewers recommend Trouva
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.83 out of 5
Read Trouva Reviews
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229, Shoreditch High Street, London

The product was great, bottle of long coloured matches, but paid extra for gift wrap, which proved to be a waste of time! No thought had gone into the wrapping and had to wrap it again!
Items arrived damaged, but needed them to complete a Mother’s Day arrangement so a return wasn’t an option, also paid extra for express delivery which took 5 days to arrive, which in my opinion was a waste of money.
The product arrived very well packed and was despatched quickly. However UPS your courier let you down badly. They said they couldn’t deliver which is a complete lie as I am shielding and cannot leave the house! So I had to make an unnecessary journey putting myself at risk to collect the item as I was the only one the shop where said parcel was delivered could collect!!
Good quality product however I felt it was too expensive and overpriced and I feel very ripped off
The description of the item didn’t include dimensions but I thought I could estimate the size by reference to some books in the picture. The item is about twice the size I expected. Dimensions should always be included please.
Ordered a jacket but it took a week for them to tell me it was out of stock. They did communicate throughout however and were fast to advise to pursue refund.
I am very happy with the items I received, however I was not happy with the amount of un-recyclable packaging and when I wanted a few more of the same items I realised I could have brought them direct from the shop website and they would have been cheaper.
Everything was great but I’d ordered boots and when they arrived I thought they were a little uncomfortable. It then cost me £9 60 to post them back. That’s way too much just to try something on. It’s a shame cos I’d like to use independent businesses but can’t afford the returns .
Not enough info on clothing(what they are made of etc) also please stop using UPS, nothing but problems compared to ALL other couriers they are a disgrace ☹️
Still waiting for delivery
Nice website but you send way too many emails on a daily basis, sometimes 2 a day!!!!
First order was perfect. Second order didn’t arrive. Emailed but apart from a standard reply nothing has happened
Delivery twice as long as advised, arrived in a box 50 times bigger that the product which was just in a plastic bag inside and sent from Birmingham rather than the boutique in Devon.
The item I ordered was lovely and amazing quality. The service from Trouva was not ideal - I found myself having to contact the Boutique directly to speed things along. But the product is beautiful and it was delivered super quickly!
Unfortunately the order was incorrectly selected. One green tomato chutney and two spicy pear were delivered when the order was for one spicy pear and two green tomato chutney.
Good service. Unfortunately the wrong size of mug was sent To me and I don’t have time to send back before Christmas.
I’m still awaiting delivery
Just dissapounted as ordered a Xmas present paid for it , only to be told a few days later out of stock! The fault of the boutique, but they should update stock so Trouva supporting these small boutiques is a good idea but only to be let down by them!
The Elice star was well packaged and arrived safely. Good quality product, but I feel it should have been made clear that the plug would need adapting to comply with UK electricity supply. Trouva were helpful and made enquiries with the seller who then answered my query . Due to lockdown it is not easy to buy the plug adapter and bulb.
Delivery was slow. UPS informed me of delivery and it didn’t happen. 2 days later I received the package with no notification and open wrapping. Product fine but saw it later on other sites £12 cheaper.
Trouva is rated 4.65 based on 3,551 reviews