Trouva Reviews

4.65 Rating 3,551 Reviews
91 %
of reviewers recommend Trouva
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.83 out of 5
Read Trouva Reviews
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229, Shoreditch High Street, London

My item never arrived and I've asked for someone to contact me to arrange delivery / see what happened but have not got a response. I really want the item but will just have a refund now if it's not available I just need to know either way.
Having ordered what i wanted on the 26th of December I was informed that it wouldn't be sent out till the 4th of January, which seemed reasonable at the time. But when it came to the 18th of January and i hadn't received my order, I decided to call Trouva and find out where it was. I was informed by the lady that i spoke to that according to the computer it had already been sent out to me so i said OK I'll wait a few days and see if it arrives. A few days later i called again to see where it was and the lady i spoke to said she would try and find it for me and call me back. That call never came. Then on the 23rd i called again to be told that i would get a call back after they found out what was happening with my order. Not even 10 minutes later i got a call back saying sorry it seems we are out of stock of this product what would i like to do. Seeing as i had been waiting over a month for something that i needed by the 10th of January at the latest i decided to cancel my order and am now waiting for my refund. I have been offered a discount for my next purchase with Trouva but i don't think I'll bother, seeing as i was lied to about the status of my paid for product.
they failed to send the item until I chased them
After having my order accepted you then contact me to say the item is out of stock and you will process a refund. Web site should be up to date. Not good when using Trouva for first time.
I will not be buying anything from this company ever again because they cannot come up with simple answer to my problem
Not happy that I had to pay £11 to return the item to Biscuit shop. Had I known that you didn't offer free returns, I would have never ordered through you. It was my first and last time.
Rubbish . Will never order from trouva again. Item never turned up. Sent 4 emails asking for information on my package and asking for a refund ! NO ONE HAS EVER CONTACTED ME OR RETURNED MY MONEY . No communication with customer care ! Shocking service
I’m still waiting for a response on a print that came to me in framed, not as advertised. I even had to choose a colour for the frame but when the print arrived, it arrived not framed and damaged. I have email twice and I get a rep once that it’s in hand and nothing. I just want to send it back and get my money back. I’m now £65 out of pocket with a dmamaged print. I will never use you or reconvened you again.
Product I ordered as a gift arrived broken. Support quickly responded and promised to replace the item but it has now been 2 weeks and I am still yet to receive the returns label. Contacted support again and have not received any update in 10 days. Really poor customer service do not recommend using Trouva.
Awful service!
Hi there - Thanks for taking the time to leave us a review - we really appreciate your opinion and I'm sorry to hear about your issues with the service received. If you have any other questions or any further feedback with details to help us improve, please do reach out to us and we will be more than happy to help. Yours sincerely, Jem
Ordered different items twice, took my money both times. Waited for the gifts arriving and received an email 2 weeks later telling me the items were unavailable and had to get a refund. If I had have known the item was available I wouldn’t have ordered and I wouldn’t have relied on it coming as a Christmas present.
Very poor
Hi there, Thanks for taking the time to leave us a review, we really appreciate your opinion. I’m sorry to hear that you feel our service and site is very poor. I would personally like to assist you further, would you be so kind to contact our support team via email? You can reach us on and quote this review. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris
I never received my order
Hi there, Thanks for taking the time to leave us a review, we really appreciate your opinion. I would personally like to assist you further regarding this order, would you be so kind to contact our support team via email? You can reach us on and quote this review. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris
Extremely disappointing product, like something a child would make! An insult for the price. On the positive side I was offered a refund
I cannot see any emails giving me advice of despatch and I cannot remember when the item arrived except that it arrived in time for Christmas. I seem to remember that it took quite a while to be delivered but can't be sure of that now. I was somewhat disappointed with the charm on the necklace as it was very tiny and I was expecting it to be much bigger. However, the person I gave it to for Christmas was very happy with it so that is the important factor.
I ordered 2 products but only received one. However, when I contacted the seller they were very apologetic and sent the other item out very quickly and included some love hearts in the package which was a nice touch.
I ordered 2 candles. Picture and details showed 200g candle that burns for 40 hours. Instead I received 2 90g candles that only burn for 16 hours for the same price. I don't know if this was a mix up because Trouva won't talk to me and they haven't answered my email. I feel a bit cheated.
I found my package dumped by the end of my drive. You have to drive through gates and several hundred metres to the house which they didn’t do. It was pouring with rain and they had put an extra bag around the PJs and backpack but the packages were damp Not impressed with the delivery service
Terrible experience using Trouva. Will never recommend anyone to order with them. It took 2 weeks for my jacket to arrive then when it eventually did it was the wrong jacket. It was a gift for a birthday so was a very awful experience. It was a nightmare sending it back and the communication with the company was very poor. No contact number and people taking forever to respond. I honestly thought I had been ripped off. I got my money back only yesterday after 3 weeks. Never ever again!
The delivery has been a week late and I still can’t see my item being dispatched. Very disappointing!!!
Trouva is rated 4.65 based on 3,551 reviews