Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 9 months ago

“I was very happy with the products I bought - they were exactly what I was looking for. My purchase was also very quickly processed by the retailer. The delivery by UPS was very badly handled. The delivery times were not adhered to and the UPS app to trace the deliveries is a complete joke.”

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Posted 3 years ago

“I received two items, one of which was broken. Trouva Customer Service responded very quickly to me notifying them and I was given a refund as no substitute article was available. I was impressed by their prompt action and friendliness.”

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Posted 3 years ago

“Great shopping experience and would have given five stars were it not for their designated shipper who delivered my parcel to a complete stranger and said it had beed delivered! It was only due to the honesty of this person that I received my parcel but I had to go out of my way to go to another town to collect it! So Trouva I hope you rethink your shipper.”

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Posted 3 years ago

“Very pleased with my purchase.....but the size of the box and amount of packaging was ridiculous!”

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Posted 3 years ago

“So well packed I had trouble getting into it!”

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Posted 3 years ago

“Perfect item & delivery but removed a star as it was impossible to use the PayPal option. I tried for over 2 days so it wasn’t a blip”

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Posted 3 years ago

“item seems good”

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Posted 3 years ago

“Great product, fast delivery.”

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Posted 3 years ago

“Very quick to deliver & packaged well”

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Posted 3 years ago

“Nice item, good price. Happy customer!”

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Posted 3 years ago

“Very efficient and timely service. Product was dispatched promptly.”

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Posted 3 years ago

“Had a problem initially when confirmation of my purchase didn’t arrive. However I found a number to ring and the member of staff I was speaking to dealt with it immediately. Good service and speedy delivery.”

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Posted 3 years ago

“Love the wreath. Shedding a little but be fine on my wall once decorating complete!”

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Posted 3 years ago

“Love the website, so much to choose from”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Arrived promptly. Love it”

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Posted 3 years ago

“First time using and very happy”

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Posted 3 years ago

“Beautiful glasses. Lovely quality. Arrived on time. Ability to track order was good.”

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Posted 3 years ago

“Excellent fast service, and product great. Just disappointed mat bought was folded instead of rolled so took time to get creases out.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,471 reviews