Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love shopping at Trouva, great place to support small independent boutiques and great finds of things you wouldn't get elsewhere. Only thing is, I wish I didn't have to pay postage for each separate boutique I buy from as this can double or triple the total order cost and stops me buying from more than one place at a time on here. Have to make hard choices in the basket after I've found loads of cool stuff but can't afford 4 x postage costs. I understand why it's this way, but it'd be great to find some kind of solution to it.”

Helpful Report

Posted 5 years ago

“Firstly I'm delighted with the Paul Smith cardigan I bought which looks even better than it did online. I was impressed with the speed of delivery especially as it travelled all the way from the Orkney Islands to Hertfordshire. Also pleased to see it delivered in a very small package as unnecessarily large boxes and layers of wrapping always bother me. My only very small gripe is that I had to check the tracking to find out it had been delivered to the ups drop off as there was no email to confirm this. I'll be very happy to use you again!”

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Posted 5 years ago

“Trouva is a great place to find independent stores. However the shipping is expensive, especially when some stores do free shipping if you buy with them direct”

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Posted 5 years ago

“Very attentive but have limited stock.”

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Posted 5 years ago

“I ordered some recycled glass tumblers. They are pretty but one had a fault, Trouva customer service were super helpful and resolved my issue quickly.”

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Posted 5 years ago

“Not as big as I was expecting, but good and delivery was excellent”

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Posted 5 years ago

“Great looking, well made board that really fits our kitchen.”

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Posted 5 years ago

“Very happy with service and product”

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Posted 5 years ago

“Great efficient service - parcels posted quickly - only down was one item I ordered took 3/4 days to be told out of stock -”

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Posted 5 years ago

“My outdoor mat arrived in very good time. Good quality and lovely colours”

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Posted 5 years ago

“Very swift”

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Posted 5 years ago

“Fast delivery loved my candles”

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Posted 5 years ago

“Happy with the efficient service Unfortunate that the supplier sent the wrong colour”

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Posted 5 years ago

“Prompt delivery”

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Posted 5 years ago

“Nice lamp got in sale Like the personal service provided”

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Posted 5 years ago

“Great site with so many choices all in one place and lovely unusual items too. The only reason I didn't give a 5 is because after I bought one of my items, I was then presented with a kind of "see similar items" view and there was the same item with another seller at a cheaper price which was annoying. Shame this option was not presented when I was browsing. So before I made another purchase, I trawled through and found the same item with another seller and purchased the cheaper. So I recommend when you find an item you like, put it in the search bar to make sure that it is not listed with multiple sellers and to ensure you get it at the best price.”

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Posted 5 years ago

“Overall the product is so cute, amazing quality and deffo fits the aesthetics of my room. Also, I loved the packaging it came in. I would 100% recommend :)”

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Posted 5 years ago

“I always like receiving gifts from Trouva, browsing and buying. I bought a present on express delivery and it will be a week between ordering and delivering the product. I think this should be mentioned on the website, as otherwise I would have gone for normal shipping at a lower cost, apart from that happy with the item I have chosen.”

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Posted 5 years ago

“V efficient service and lots of great independent products... what’s not to like?”

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Posted 5 years ago

“The delivery advice was good, upuntil the parcel was delivered a day earlier than notified! The present is gift wrapped along with a gift card with a message, but hasn't been opened yet as the birthday is in another couple of days,”

Helpful Report

Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews