Ordered a form vegan protein shake which is very good. Not impressed by the service from Trouva - Package arrived late and was only pushed through the delivery system because I phoned to find out where my delivery was. They did apologise on the phone and said they would offer me a refund on the delivery which was absolutely fine, I understand these things happen. However, I then get an email offering me a discount on my next purchase rather than the delivery refund that was promised. I find that quite insulting really and assumes I will come back again even despite the delayed delivery - definitely will not be ordering from Trouva again.