Having realised I would be away when the goods I’d ordered were to be delivered, I asked for delivery to a different address which was acknowledged and confirmed in writing by Trouva. Unfortunately however they then still tried and failed to deliver to the original address and then left the goods with someone else. The delivery note was unclear as to where they’d been left so I emailed Trouva asking for help. Three days later I’ve still had no reply other than a request for a review!! Appalling customer service
6 years ago
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