Although I’ve received swift communication regarding my order and a refund for an unavailable item I’m disappointed to have not received the gift wrap in time for my daughter’s birthday on Wednesday.
Hello there,

I'm really sorry about this. This isn't the experience we like to give our customers. I will put you in touch with a member of the customer support team so that we can resolve this issue for you quickly.

In the meantime, many thanks for taking the time to leave feedback, we really appreciate your opinion.
If you have any questions or any further feedback, please do let me know or follow up with us via email.

Best wishes,
Jem
Trouva is rated 4.67 based on 2,048 reviews

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Alice, Customer Support

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