This was my first time shopping with Trouva. The choice of products are good, but I was charged twice for the item I purchased. Meaning I was charged nearly £300 instead of just under £150. When I tried to get in contact with Trouva via the contact forms, the choice of issues to raise were very limited and I couldn’t see my problem listed on the options. And you have to pick an option in order to send the form. When I did choose one and wrote out my issue, within a few days I received an automated response - they clearly hadn’t read all of the information I had written out because their response didn’t address any of the issues I raised. Finding a contact number was difficult but I eventually managed to call someone who informed me that Trouva had already recognised the mistake. She didn’t explain why no one had been in contact to rectify it or even just to inform me about my order. When the order arrived I was very pleased with the item and the delivery was fast. But the customer service was disappointing and has sadly put me off shopping there again.
Trouva is rated 4.66 based on 2,016 reviews

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Alice, Customer Support

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