"I placed an order over 2 weeks ago, on Jan 21, 2019, and only 1 of the 4 items I purchased shipped; it shipped only a few days ago (order number is 06783803). I called customer service last week and talked with a rude representative who eventually hung up on me. She told me TR was trying to find inventory in stores and thus the delay in shipment. I think it is ridiculous for a company like yours to have such poor knowledge of your inventory. Also, I was never told about the shipment delay or the lack of inventory of the other 3 items. I had to call back today to find out that the other items will never arrive. Some of those were presents for others. Your company's failure to provide accurate stock information and allowance of orders of items that AREN'T EVEN AVAILABLE is a big waste of time for many people, and it is all very dissatisfying.
If your company wants to get out of bankruptcy, it needs to have a more customer-centered approach. Clearly that has not been established yet. I will not purchase from true religion again!"