For a company that charges so much for their clothing, the customer service is horrendous... customer service reps are not polite, not professional, and act like you are disrupting them by calling to have problems with your order resolved. Every time I had to make a return, I had to do a follow up call, in order for my refund to be processed. Orders are cancelled, and no email notifications are sent, nor is the order status updated on your account to reflect that items are out of stock, and cancelled. I have never been so displeased having to do business with a big company, such as this.