Trust Pilot is without a doubt the biggest peace of s**t I've ever come across. I've lost count of the number of genuine reviews of myn that they have removed, probably 5 this year because "they can't establish the authenticity of the review" no reason, no explanation, no opportunity for my customer to argue back or appeal it. I've had people put reviews up which have been fine but then suddenly we get the same s**t. Yet when there's a problem & I need help with some who's posted a fake review they're nowhere to be seen, I've sent 20 emails for help over the last month & had nothing back from them, yet they continue to remove my genuine reviews. Absolute bunch of cowboys, feel sorry for the ones that pay for this absolute peace of s**t.