How would you rate
"I strongly believe Trustpilot is a big scam. They are ruining the name of good companies which has a reputable brand name. This is the proof of that. If you pay close attention to the reviews, you'll understand it."
"I have posted two complaints with Trustpilot, one regarding a complaint with Car Phone Warehouse and one with a subsidiary of Tripadvisor.
Once posted i was contacted within a few hours by both the companies and i received refunds from both.
I had originally contacted both the above companies via their complaints/customer services department but was given the run around.
Can only speak as i find . cannot fault Trustpilot"
"Unsavoury response from trustpilot if they deem something wrong when someone's christian / first name is used legally - via UK Companies house. So what if it in the worst case scenario identifies someone who's already in the public domain? Grow up Trustpilot. This is 2018.
Worse case of customer bias I've seen in a while, all the time to protect their dumb customer named wewantanybike.com who are inept and excuse driven, and just in my opion are trustpilot now, although neither one have my "Trust" becasue of how they've behaved improperly"
"They are removing bad reviews, most companies have excellent fake reviews on Trustpilot. I was just asked to prove that my bad review was genuine and if I fail to legitimate, my review will be deleted forever."
"When I arrive at this page for TrustPilot on reviews.io I am warned that some of the reviews have been written by TrustPilot employees.
Do these reviews include those reviews appearing on this page that are not actually reviewing TrustPilot?
For example in the first 35 reviews I find the following reviewers and the Company they are actually reviewing:-
R Euro Car Parts
Katarzyna SCS Furniture
Mujtaba Not Specified
Diane Not Specified
Alan Butler Crocodile Doors
Anonymous Not Specified
Erin McFarlane House of Sparkles
That's almost 25%.
Most of these reviews are 5 Star reviews.
Imagine how much lower TrustPilots rating on reviews.io would be if all of these irrelevant reviews were removed.
And reviewing the wrong company is a legitimate reason for a review to be removed."
"Trustpilot website is scam for business owners, they letting people post fake reviews on your business, and email you to pay them to remove the bad fake reviews. they are just another scam online"
"Every time I try to review a company on Trustpilot my review gets reported to Trustpilot. I edit and edit but it never get put up live.
My wife reviewed the same company and again her review got reported and is no longer live.
So this company dont get pretty much any negative reviews as they get them removed by Trustpilot.
Even when I said I have the documents to back up my review it still got removed.
So Trustpilot should be renamed as FAKEpilot"
"Stepchange are a life saver and very pleasant with it.The goverment should recognise this and back them with more power."
"I'm a trust pilot customer unfortunately the service they other is criminally poor .
I have issues that need addressing and I'm unable to contact them. They allow libelous statements to be posted harming our sales and therefore putting 250 jobs at risk."
"It's the 2nd time I've used Euro Car Parts online, both times a long delay before getting stuff ordered, no communication from them, I've been waiting two weeks for an item still says processing"
"They have deleted my bad review because it has "offended" the reviewed company. Censorship in it's finest."
"Trustpilot are allowing rating reviews that are posted to obtain financial gain as already stated by Alpha one week ago. I have emailed Trustpilot who do not appear to care.
The energy company I am objecting to is Bulb, who reward existing customers with £50 every time a customer uses their review code.
Nearly every 5 star review is more intent on promoting that code although Bulb have said including a code is against their terms and conditions. However they tried to have my review removed within a couple of hours because I posted my thoughts on the matter.
Trustpilot need to include a strict set of terms and conditions to stop all reviews that include any possible financial gain and use of this as paid advertising.
I now ignore Trustpilot reviews as they are worthless.
I will however say they did not remove my review from Bulb Energy."
"Never wanted my business on there. Customer service is awful. They delete positive reviews. They make you pay to have positive reviews. Its not helpful just a waste of time. Customer service person verbally abused me then threatened me. I am seeking legal advice. I would never trust trustpilot."
"Do NOT believe their reviews! Companies pay trustpilot.com to give them a high ranking. I recently posted a one-star review about a company and trustpilot.com keeps pulling it saying there is an "issue"."
"This company sells their ratings to the companies they are supposed to help us consumers avoid. Im a business owner and have numerous 5 star reviews. I had a dissatisfied customer and they left a 2 star review on trust pilot. Trust pilot contacted me and asked if I wanted to delete this review for a fee.
Thats not the point of letting consumers look into a company they are going to work with. There is NO TRUST in Trust pilot they are just selling reviews to companies. Its a scam and dont believe what you read on their site. Its a total SCAM!!!"
"I left a negative feedback about a third party (www.1stdibs.com) some months ago. Now, I've just received an email from Trustpilot to let me know they have removed that feedback. I've just checked the reviews about 1stdibs on Trustpilot, and, suddenly, from a poor reputation (2 stars/5) they suddenly went to 4 stars : but there are plenty of new very positive feedbacks that have come the last days: it's raining stars! Although usually there are only a couple per months. Seems suspicious!"
"ScS furniture is extremely good quality and a great range of choise. Salesperson:Ali was very professional and helpfull. He is very good at promoting furniture. 100% recommend!"
"This is what happens when you get tough with trustpilot about fake reviews
Quality & Compliance (Trustpilot)
Jun 19, 18:57 CEST
I am sorry to hear that you do not have confidence in the trust and transparency that we at Trustpilot worked very hard to build and maintain.
But if you truly believe we are allowing our own guidelines to be contravened, I'm unsure as to how we can assist.
We look at a number of factors when evaluating reviews and take action accordingly. I appreciate you may have notified us of reviews and seen no action taken - this would probably indicate that we haven't yet investigate the review, or that our findings/evaluation don't match your assumption about the review.
You're free to proceed as you deem necessary - please note section 12 of our guidelines with regards to perceived threat or demands toward Trustpilot.
Further to my previous review, I am totally and completely confused by Trustpilot’s criteria for the acceptance/refusal of reviews.
I submitted the following positive 5-star, short, concise, honest and true review of Octopus Energy to test the reaction - verbatim :-
‘Brilliant supplier to switch to.
Very good service and low tariffs and a £50 joining incentive.’
Short? - Yes.
An innocent review? – Yes.
What could be wrong with that?
29 minutes later my review was supressed (greyed out) and marked as ‘violating Trustpilot guidelines’.
Some minutes later it was removed completely.
Yet immediately below my review were 3 other reviews that were blatantly violating Trustpilot guidelines AND Octopus Energy T’s&C’s by advertising their referral links for the Octopus Energy referral scheme in order to gain £50 credits.
If I could include a screen-shot with this review - I would.
This is against Trustpilot guidelines and against Octopus Energy T’s&C’s.
Two of these reviewers Maya/Mos/Marol/Tarul/etc and Liz/Elizabeth/Carol Anne/etc have been submitting reviews for many weeks and have been allowed to submit reviews and resubmit reviews with a range of different Names/IDs to evade detection – ALL including their referral link.
Take a look - they are probably still there.
What is so special about these reviewers, I wonder?
Friends or employees of Trustpilot?
Friends or employees of Octopus Energy?
Confused? - You should be.
Similarly - Bulb Energy is running a similar £50 referral scheme.
Take a look at the Bulb Energy reviews on Trustpilot – these are littered with referral links – these are against Trustpilot's guidleines - yet Trustpilot does NOTHING.
I think Trustpilot, perhaps, provides a moneymaking scam for selected persons linked to companies who are providing the means to do so.
"Allow fake reviews.
Very suspicious that they have companies on there with a 1 star rating who then suddenly have all 5 days from 1000's of reviews where the reviewer has only left one review a week later!
Really great idea but it seems all they want is money from brands who they then help to scam reviews"