Trustpilot Reviews

1.29 Rating 1,286 Reviews
7 %
of reviewers recommend Trustpilot
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I wrote a review on TrustPilot for an online job search site that has some issues. The site I reviewed complained and they removed my review. Don't use TrustPilot. They only care about the businesses that pay them and will remove anything that is negative even if it's true.
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Posted 4 hours ago
I never leave reviews, but my experience was so egregious that I had to say something. We were approached by an aggressive salesperson who had no idea what they were talking about, and when prompted about any type of deliverables, defaulted to the fact that their support and customer success team was responsible for it, and that they just wanted to get us the best package possible. Upon negotiating and paying them, we realized they set us up with the wrong domain. Thus began a month-long process of back and forth with their support team that is still not solved, and it was their fault. The disparate nature of their sales, support, and service staff has been one of the worst experiences I've ever had with a service provider. If I could steer you away from Trust Pilot, I would. If you want validation look no further than their own reviews on their site, which are loaded with 5-star reviews from users with only one review for, surprise surprise, Trust Pilot.
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Posted 5 hours ago
Reviews on Trustpilot should not be relied upon. They remove negative reviews and only keep the positive ones which are most likely fake as there is very little detail to the review and each of these reviews resembles the other. Trustpilot is paid by the companies that are being reviewed so guess where their alligence is!
Helpful Report
Posted 1 day ago
You appear to support your clients more than the FACTS that reviewers write about your clients. The Garage Door company Southampton has been reviewed by me twice. Simply as I was unable to add to the review as the company had responded, TrustPilot are wanting to remove my review at the request of the company - I have explained this to trust pilot several times in several different formats. Perhaps you should focus on the FAKE REVIEWS How to spot a fake • Look for concrete details. Avoid reviews that provide abstract narratives about a product or customer-service experience. Give more trust to reviews that provide in‑depth descriptions of the quality of the product or service. • Avoid one-review accounts. Click on a user's profile on review websites to get an indication of which other reviews the user has written. • Beware reviews in poor English. Genuine customers may take little care with spelling and grammar, but some reviews sound as if they were translated from a foreign language. Give more credence to reviews written in well constructed and grammatically precise English. • Skip over reviews overflowing with verbs, adverbs, hyperbole and praise that contains no caveats. • Consider whether the reviewer's purchase has been confirmed. Amazon and Trustpilot have ways to confirm whether a customer who left a review for a product has indeed purchased it, but this system can be abused. I trust this information assists you
2 Helpful Report
Posted 3 days ago
I provided feedback regarding a Service provider who subscribe to Trustpilot. I provided two sets of feedback as I could not add to the first review as the business had replied to it. Despite writing on the second review that it was a continuation and that I was unable to add to the previous review, I constantly receive messages from Trustpilot that they are removing my review, I have written on a number of occasions to them and they appear to be very much on the side of the company - The Garage Door company southampton.
1 Helpful Report
Posted 3 days ago
Extremely disappointing !! After 4 years of being a customer Trustpilot increased our charges via an email 24hrs before our 30 day notification period tying us in for another 12 months without making that clear. I will never trust this company again and neither should you, be warned
3 Helpful Report
Posted 3 days ago
They are not reachable at all. Awful customer experience. For a company which is rating customer experience that's really unbelievable!
3 Helpful Report
Posted 3 days ago
They are paid by fraudulent companies, such as Buzzoid to remove any negative reviews they do not like, even if they are genuine. Trustpilot is such an ironic name you can’t even trust them to leave your review as is because of sensitive scamming companies.
3 Helpful Report
Posted 4 days ago
Amazing service provider to work with. Good response
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Posted 4 days ago
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Posted 5 days ago
Trustpilot es un fraude, elimina los comentarios negativos de empresas estafadoras, ya que por dicha malas practica se les paga por ello, son unos estafadores, no son nada transparentes como ellos dicen, todo los comentarios positivos de empresas son la mayoria comentarios comprados...
1 Helpful Report
Posted 5 days ago
My customers have already given me about 30 positive feedback. And you know what? These bastars simply take and remove positive feedback, but leave only bad. I wrote in support - do not help anything. We send an automatic template answer. Do not believe this site! This site is operated by fraudsters!!!!!
2 Helpful Report
Posted 5 days ago
Trust Pilot awful platform for reviews, they seem to take the side of the companies, companies who don't like to receive poor reviews, so that they can gain a 5 star rating to scam further consumers. I was dealing with a rogue insurance company I placed a truthful account of this business, they didn't like so went to TP to condemn the post and request it be taken down. TP asked if I could prove I was in contact, I sent letters and emails to which TP said the info I submitted was after the post was written and was therefore inadmissible? TP absolute parasites
3 Helpful Report
Posted 5 days ago
Excellent service and friendly service overall extremely satisfied customer
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Posted 6 days ago
I have spent time writing a genuine review for a service received, but Trustpilot removed it just because the company in question didn't like it! I cannot trust Trustpilot, if genuine reviews are not allowed and are removed for no reason other than being truthful.
2 Helpful Report
Posted 6 days ago
Same as everyone else they are in on the scam left an honest review on unlocking phone scam and they removed it funny that they all need naming and shaming so they can’t con anyone else
1 Helpful Report
Posted 6 days ago
They do not have any legitimate checks and balances. A completely ridiculous and lazy choice for reviewing businesses
2 Helpful Report
Posted 1 week ago
They dont deliver full orders. Not trusty. Don't recommend.
1 Helpful Report
Posted 1 week ago
Scam company. Removing genuine reviews. I think it’s only a question of time before someone exposes Trustpilot. Not only is it wrong to promote scam companies but I strongly believe there is legal actions to be made against this company.
2 Helpful Report
Posted 1 week ago
Same here saying their integrity software singled out my BAD review???? Yeah whatever i gave order number and details for AO.com they even replied back to me through trust pilot Trust pilot is a scam need to be exposed with their dodgy practices
2 Helpful Report
Posted 1 week ago
Trustpilot is rated 1.29 based on 1,286 reviews