Trustpilot Reviews

Name: Trustpilot
Rating: 1.36

1.4 Rating 2,683 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,683 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful service - are not fair or transparent”

Helpful Report

Posted 2 weeks ago

“Trustpilot will accept poor reviews, but will remove good ones. Their entire model is based upon making people and businesses subscribe. By allowing unverified bad reviews they pressure the business involved to become a paying member and send links to as many people as possible to outweigh the good ones.”

Helpful Report

Posted 3 weeks ago

“IHas TrustPilot taken the role of internet police or advisory? Posted 5**** review for a website called Thefirstgroupscam.com. found it very informative and give a good insight into the fraudulent behaviour of TheFirst Group. They removed my post and advised me to contact the police or consumer board. TrustPilot in collusion with TFG! Pathetic!!”

Helpful Report

Posted 3 weeks ago

“Trustpilot. Worst rating platform EVER. someone left a bad review for a company with a similar company name to mine and now I can`t get it deleted unless I pay trust pilot!!! They are happy to keep bad reviews but keep deleting good reviews. I had a customer tell me he tried leaving me a review on trust pilot for them to email him the day later asking him to prove he order something from us. I bet they don’t ask for the same information when someone leaves a bad review.”

Helpful Report

Posted 3 weeks ago

“So-called Trustpilot! They keep removing genuine reviews from verified customers . Pure corrupted community.”

Helpful Report

Posted 3 weeks ago

“Trustpilot. Worst ratingplatform EVER. They are accepting all my bad ratings but deleting my good rating without any reason or explaination. I dont want to talk about Company Profiles. Its not Trustpilot its Scampilot. Stay away from this Scam Company, seriously.”

Helpful Report

Posted 3 weeks ago

“I think trust pilot should pay people to tell you about different shopping experiences.”

Helpful Report

Posted 3 weeks ago

“They removed my review because they didn't think it was true!!! They are asking me to provide a receipt of the transaction or purchase to prove I bought the service! Only I am using the free version of it! I suppose we are not allowed to review free services!”

Helpful Report

Posted 1 month ago

“If you collected reviews on Trustpilot you are not allowed to show them on your website or in any marketing materials if you do not have the paid plan. In my opinion, this is ridiculous. It's simply the opinion/voice of a customer and Trustpilot has no rights on the opinion of a customer to forbid us to display it on our website (even without any logo or reference to Trustpilot, just to add that). If you want to write this as a review on TrustPilot, they don't display it. They hide their own 1 star reviews but if I as a business flag a review that is clearly defamation they don't.”

Helpful Report

Posted 1 month ago

“Owed by zionests and child molesters”

Helpful Report

Posted 1 month ago

“Keeps deleting my reviews I even verified my account via my driver's license and now I'm regretting that because I don't trust them.”

Helpful Report

Posted 1 month ago

“I have wrote a few reviews over and over for different companies and every single one have been removed even after sending proofs of what I’m writing it’s true, they only leave the good reviews, meaning they are being paid, all that just for money…dishonest site.”

Helpful Report

Posted 1 month ago

“As other have said Trustpilot remove genuine bad reviews for certain companies under the guise of it being a fake review. I have a long transcript of an email conversation with Trustpilot refusing to publish my bad review of an Ebac product. I have provided them a copy of my order with order number and offered them a lot more evidence of my purchase but they keep coming up with different reasons to publish it - they're now telling me I have multiple Trustpilot account which is not true. I am reporting them to Trading Standards and BBCs watchdog as by refusing to publish all reviews they are presenting a warped view of customers' experiences with the products and I'd encourage anyone with a similar experience to do the same.”

Helpful Report

Posted 1 month ago

“Absolute scam and shambolic company. I attempted to have their product installed which resulted in 6 weeks of no contact. I had to contact them numerous times where i was lied to and/or ignored. Too many warning signs for me - I've cancelled and gone elsewhere. I just know i dodged a bullet. Please, please, please - do not believe their 'Positive reviews' elsewhere - they *must* be fake.”

Helpful Report

Posted 1 month ago

“Submitted a legit review, provided evidence and they still removed my review. I can only assume they take payments from companies to remove negative reviews based on my experience.”

Helpful Report

Posted 1 month ago

“What a joke Trustpilot are. An absolute scam. They merely protect their paying subscriber companies and remove everything else. To prove this I had 30 people leave negative feedback from bad experiences over the course of 3 months and EVERY feedback was removed. The same 30 people left positive feedback for the same companies over the course of the following 3 months and EVERY single feedback remained on their website. Needless to say, these people in addition to many others I am aware of no longer use this circus of a company”

Helpful Report

Posted 1 month ago

“This is a corrupt criminal organisation it’s in cahoots with James Gibb to remove negative reviews they say i cannot be verified as a true review even after sending three years invoices and receipts with my name and address”

Helpful Report

Posted 1 month ago

“They censor reviews for companies that pay for an account, it doesn’t matter how much evidence you provide to back up your review - it’s a scam.”

Helpful Report

Posted 1 month ago

“They allow poor business to keep flagging genuine reviews as false / harm full / non compliant. I reviewed a poor hosting company, they company first flagged my review as fake. I provided evidence even though the owner was very aggressive and made veiled threats. My review was restored. The company then flag my review as harm full, after a review Trustpilot decided it was not harm full. A few weeks went passed and again my review was flagged as fake. I contacted Trustpilot stating I had already provided several items of proof. Yep you've guessed it.... A few weeks later my review was tagged a harm full again, but this time my account has been terminated. I tried contacting Trustpilot for an explanation but so far they have ghosted my”

Helpful Report

Posted 1 month ago

“"Trust"pilot deleted 2 times my review avout 2 differents companies because my reviews was "suspicious" for them. They didn't ask me to clarify (with invoices, mails etc..) they just deleted my reviews when the companies ask them to do it.”

Trustpilot 1 star review on 16th June 2024

Helpful Report

Posted 1 month ago

Trustpilot is rated 1.4 based on 2,683 reviews