Trustpilot Reviews

"Trust pilot should be called none trust pilot\r\nThey removed my review and then removed 2 more I queried it and they said they won\u2019t tell\r\nMe why and considered the matter closei added a genuine review and so did a college who had a similar experience and they removed the review and won\u2019t say why it\u2019s a joke"

"Holiday 2021\r\nDear Sir\/Madam\r\n\r\n \r\n\r\nI would like to share with you my holiday experience at Park Dean Newquay.\r\n\r\n \r\n\r\nLike most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.\r\n\r\nI am a full time Wheelchair User, Spinal Cord C5\/6 (Paralyzed From The Chest Downwards).\r\n\r\nYou seem to offer a holiday that would suit my needs with your adaptive caravan.\r\n\r\nGoing on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and\r\n\r\nWas told that the holiday was \u201cWas Fit For Purpose\u201d.\r\n\r\n \r\n\r\nWe were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.\r\n\r\nWe returned at 5.30 pm and the cleaners were just leaving and said that we could move in. \r\n\r\nOn entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.\r\nCaravan very dirty and worn, even public hairs in the shower tray, basin and toilet.\r\n\r\n \r\n\r\nI use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.\r\n\r\nWhen checking the bed, it was a standard bed in a \u201caccessible\u201d caravan. \r\n\r\n The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.\r\n\r\nThe TV only had two channels, once again the handyman came back but could not do anything with it.\r\n\r\nIt was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.\r\nThe club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.\r\n\r\nSwimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.\r\n\r\nI do have photos of all the problems. Park Dean was\/is not fit for purpose, check the Watch Dog reports on YouTube.\r\nPs. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.\r\nIf you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."

"Holiday 2021\r\nDear Sir\/Madam\r\n\r\n \r\n\r\nI would like to share with you my holiday experience at Park Dean Newquay.\r\n\r\n \r\n\r\nLike most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.\r\n\r\nI am a full time Wheelchair User, Spinal Cord C5\/6 (Paralyzed From The Chest Downwards).\r\n\r\nYou seem to offer a holiday that would suit my needs with your adaptive caravan.\r\n\r\nGoing on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and\r\n\r\nWas told that the holiday was \u201cWas Fit For Purpose\u201d.\r\n\r\n \r\n\r\nWe were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.\r\n\r\nWe returned at 5.30 pm and the cleaners were just leaving and said that we could move in. \r\n\r\nOn entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.\r\nCaravan very dirty and worn, even public hairs in the shower tray, basin and toilet.\r\n\r\n \r\n\r\nI use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.\r\n\r\nWhen checking the bed, it was a standard bed in a \u201caccessible\u201d caravan. \r\n\r\n The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.\r\n\r\nThe TV only had two channels, once again the handyman came back but could not do anything with it.\r\n\r\nIt was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.\r\nThe club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.\r\n\r\nSwimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.\r\n\r\nI do have photos of all the problems. Park Dean was\/is not fit for purpose, check the Watch Dog reports on YouTube.\r\nPs. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.\r\nIf you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."

"Holiday 2021\r\nDear Sir\/Madam\r\n\r\n \r\n\r\nI would like to share with you my holiday experience at Park Dean Newquay.\r\n\r\n \r\n\r\nLike most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.\r\n\r\nI am a full time Wheelchair User, Spinal Cord C5\/6 (Paralyzed From The Chest Downwards).\r\n\r\nYou seem to offer a holiday that would suit my needs with your adaptive caravan.\r\n\r\nGoing on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and\r\n\r\nWas told that the holiday was \u201cWas Fit For Purpose\u201d.\r\n\r\n \r\n\r\nWe were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.\r\n\r\nWe returned at 5.30 pm and the cleaners were just leaving and said that we could move in. \r\n\r\nOn entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.\r\nCaravan very dirty and worn, even public hairs in the shower tray, basin and toilet.\r\n\r\n \r\n\r\nI use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.\r\n\r\nWhen checking the bed, it was a standard bed in a \u201caccessible\u201d caravan. \r\n\r\n The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.\r\n\r\nThe TV only had two channels, once again the handyman came back but could not do anything with it.\r\n\r\nIt was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.\r\nThe club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.\r\n\r\nSwimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.\r\n\r\nI do have photos of all the problems. Park Dean was\/is not fit for purpose, check the Watch Dog reports on YouTube.\r\nPs. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.\r\nIf you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."

"Holiday 2021\r\nDear Sir\/Madam\r\n\r\n \r\n\r\nI would like to share with you my holiday experience at Park Dean Newquay.\r\n\r\n \r\n\r\nLike most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.\r\n\r\nI am a full time Wheelchair User, Spinal Cord C5\/6 (Paralyzed From The Chest Downwards).\r\n\r\nYou seem to offer a holiday that would suit my needs with your adaptive caravan.\r\n\r\nGoing on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and\r\n\r\nWas told that the holiday was \u201cWas Fit For Purpose\u201d.\r\n\r\n \r\n\r\nWe were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.\r\n\r\nWe returned at 5.30 pm and the cleaners were just leaving and said that we could move in. \r\n\r\nOn entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.\r\nCaravan very dirty and worn, even public hairs in the shower tray, basin and toilet.\r\n\r\n \r\n\r\nI use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.\r\n\r\nWhen checking the bed, it was a standard bed in a \u201caccessible\u201d caravan. \r\n\r\n The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.\r\n\r\nThe TV only had two channels, once again the handyman came back but could not do anything with it.\r\n\r\nIt was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.\r\nThe club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.\r\n\r\nSwimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.\r\n\r\nI do have photos of all the problems. Park Dean was\/is not fit for purpose, check the Watch Dog reports on YouTube.\r\nPs. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.\r\nIf you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."

"Holiday 2021\r\nDear Sir\/Madam\r\n\r\n \r\n\r\nI would like to share with you my holiday experience at Park Dean Newquay.\r\n\r\n \r\n\r\nLike most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.\r\n\r\nI am a full time Wheelchair User, Spinal Cord C5\/6 (Paralyzed From The Chest Downwards).\r\n\r\nYou seem to offer a holiday that would suit my needs with your adaptive caravan.\r\n\r\nGoing on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and\r\n\r\nWas told that the holiday was \u201cWas Fit For Purpose\u201d.\r\n\r\n \r\n\r\nWe were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.\r\n\r\nWe returned at 5.30 pm and the cleaners were just leaving and said that we could move in. \r\n\r\nOn entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.\r\nCaravan very dirty and worn, even public hairs in the shower tray, basin and toilet.\r\n\r\n \r\n\r\nI use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.\r\n\r\nWhen checking the bed, it was a standard bed in a \u201caccessible\u201d caravan. \r\n\r\n The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.\r\n\r\nThe TV only had two channels, once again the handyman came back but could not do anything with it.\r\n\r\nIt was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.\r\nThe club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.\r\n\r\nSwimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.\r\n\r\nI do have photos of all the problems. Park Dean was\/is not fit for purpose, check the Watch Dog reports on YouTube.\r\nPs. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.\r\nIf you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."

"Holiday 2021\r\nDear Sir\/Madam\r\n\r\n \r\n\r\nI would like to share with you my holiday experience at Park Dean Newquay.\r\n\r\n \r\n\r\nLike most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.\r\n\r\nI am a full time Wheelchair User, Spinal Cord C5\/6 (Paralyzed From The Chest Downwards).\r\n\r\nYou seem to offer a holiday that would suit my needs with your adaptive caravan.\r\n\r\nGoing on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and\r\n\r\nWas told that the holiday was \u201cWas Fit For Purpose\u201d.\r\n\r\n \r\n\r\nWe were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.\r\n\r\nWe returned at 5.30 pm and the cleaners were just leaving and said that we could move in. \r\n\r\nOn entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.\r\nCaravan very dirty and worn, even public hairs in the shower tray, basin and toilet.\r\n\r\n \r\n\r\nI use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.\r\n\r\nWhen checking the bed, it was a standard bed in a \u201caccessible\u201d caravan. \r\n\r\n The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.\r\n\r\nThe TV only had two channels, once again the handyman came back but could not do anything with it.\r\n\r\nIt was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.\r\nThe club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.\r\n\r\nSwimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.\r\n\r\nI do have photos of all the problems. Park Dean was\/is not fit for purpose, check the Watch Dog reports on YouTube.\r\nPs. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.\r\nIf you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."