“I had a strange experience with TrustPilot - I reviewed PlusNet mobile, and gave it a negative review. All fine so far. Plusnet then added a 'missed payment' to my credit score, when I was in credit with them. I updated my TrustPilot review to reflect this. My review was taken down by TrustPilot on the basis that I had to 'prove' this had happened.
I therefore sent my latest Plusnet bills to TrustPilot, showing that I had a credit on my account - for the same month that Plusnet put me as bad credit on my credit score (my credit score when down a bit).
The response from TrustPilot? None. I followed up and am still waiting on a response.
I've included a screenshot of the bill, and redacted identifying information, so take a look and see what you think - also included screen grab of credit change.”
“We have setup TrustPilot for clients, so we decided to do another. It was for an existing business with a great track record, but they hadn't used Trustpilot before.
The thing about them is in the name: Trust.
But their reviews, are not a TRUE reflection of the customer reviews.
If you are new, and you use TP from the outset, you might perhaps get 2-5 customers posting you wonderful glowing 5 star reviews. However, and I don't know how reviews.io works, but with those lovely 5 stars, you do NOT get 5 stars over all.
It's worked out in some bizarre method that makes no sense.
Surely, if you have 2-3 5 stars, like on Google Reviews, it means... yay, you are a 5 star reviews business. NOOOOOO not in Trustpilots eyes it doesn't. It means you are only around 3.4-3.8 stars. So out of choice, would you pick those, or those with 5 actual stars. hmmmmm..
I understand that one business might have 100 reviews and the new business has 3, but if the new business has just 3, but they are all 5 stars, why is it fair to only show it as 3.5 stars, when in fact, on average, it's had 5?
It's so grossly unfair, and they use terms that no real human can understand, to get their heads around their daft setup.
Would we recommend TP again to someone - no. If they asked us about it, we'd explain this dodgy setup.”
“Not Trustable. It is interesting, if You write a good review You don't have to prove anything for them (so companies can trick their customers to write good reviews, like winning or paying for their reviews), but when You write a bad review, You have to have evidence and You have to provide it also.”
“I left a negative review for a company, the company flagged it, but i was a bit fed up with them so did not want to engage, trust pilot integrity team then contacts me requiring evidence that i was a genuine customer. I sent the order number but that wasnt enough. Seems like negative reviews are challeged and taken down, positive ones are ok. You can't yrust trust pilot teviews. Concentrate on the negative ones only as soneone has had to work hard to have it on trust pilot and jumped through loads of hoops.”
“Hi i wrote a msg on 25/10/20 re: order of airydtess delivery, update it arrived yest, d item received was made well but unfortunetly material was polyester n discription on ad was denium, will nt b ordering again as can go high street n buy correct items for pretty much same price, thanx for replying so quickly (airydress) bt no need as seen apolgies on other reviews n it seem standard reply to all, doesnt seem personal enough to individuals wiv grievevences”
“you for Google pay customer care…
Thank you for Google pay customer care number/-6289596201//
Awful experience. Used Google Pay to order on JustEat, the restaurant declined the order and refunded me via Google Pay, and I never saw a penny of it. This was a month ago, and the transactions have completely disappeared. I used the online chat function to query this, and the agent was quite rude and very clear that there
“My trustpilot review for BitPay removed &o hidden
On 3rd May, 2020 a review is published on trustpilot to bitpay.com.
3 days later, 6th May, notification received the review has been taken down after being flagged by their "automated" system, or content integrity team.
Reason being: unable to verify the authenticity of the review.
With option to reply to the team, "always happy to help"
Same day, 6th May supporting documentation sent with ~17 emails confirming accuracy, integrity and authenticity on the review. Included, same matching dates, and other facts as expressed in the review.
Live transaction reference numbers appearing in the review also confirmed as per the links in supporting documents and / or emails from bitpay.com on confirmed transactions.
Accurate documentation provided from this end.
A follow up inquiry sent 7th May as to where the review is now correctly re-instated on the trustpilot.com website.
A second follow up is sent 8th May.
I've found Trustpilot to be a most valuable resource and often look to it for reference and background insight as to how reliable and trustworthy businesses may be before engaging.
Following this experience there is now some question as to the accuracy, and integrity on the team and information provided if reviews backed by crystal clear facts are dropped.
So the review is published.
Then 3 days later it's dropped.
Then it's 100% backed by supporting documentation.
Then Trustpilot goes silent.
This is the review on bitpay.com
05 Apr, 2020 after reviewing a number of crypto payment gateways, bitpay is selected primarily due to their attractive and simple offer, easy setup and relatively strait-forward integration requirements.
Required information for checks, approval, and ancillary requirements is submitted. The application is approved and completed the same day, 05 Apr, 2020.
So far, so good.
Time and resources are allocated to proceed with the integration. Final testing is done on the 17th Apr, 2020, almost 2 weeks after signing up.
2 live transactions are processed on their payment network, as progress is made towards sign-off and finalization on the integration, as:
Literally hours before going live, the account is closed.
Request for further information received as "unable to determine the type of commerce you and/or your business conducts based on the information provided on your application and/or from your website".
That which is peculiar is the account was already approved (then it's unapproved).
A response is sent on 19th.
This is on a 3 day specified response window.
A follow up is sent again, on 23rd Apr, 2020.
Before embarking on a sign-up and integration, be prepared in that your account may be suddenly closed without prior warning or notice. And without any response and / or resolve.
And then given the "silent treatment".
“The website is impossible to navigate! I never even signed up because the site kept diverting me to an advertisement page for TrustPilot, then another, and another! Tried going to help page, diverted to Business Sign-Up page(which did not work anyway). Just an aggravating experience altogether. I would not recommend it nor use it ever!”
“I think this site is doing more harm than good for companies trying really really hard to stay afloat at the moment battling against trying to get, and please customers, with government saying what they can and cant do. Trustpilot provides a portal for all the very brave keyboard worriers out there.”
“Very similar experience to others with TrustPilot. I had an awful experience with a company (MadisonSeating.com) and posted my experience. The company has done everything in its power to take my review down, from saying I wasn't a genuine customer to claiming that I made "defamatory" statements against them. Neither of which are true, and I proved it to TrustPilot.
Interesting it takes the company less than a few days to get my review taken down, and it takes me 2 months to get it put back up, even after taking the "corrective actions" within days of being reported.
Then it all started to make sense. If the company is paying TrustPilot, who is going to have the most influence? You the customer paying no money, or the company paying money?
I'm starting to lose trust in TrustPilot. I will update this if anything different happens, but I'm not holding my breath.”
“I review with honest and fair criticism my reviews have been removed because the company I'm reviewing has convently lost my account. I have proof of my last review which is in question for Vova. If you can to check these futher then I can provide you with at least once purchase. But convently I dont know how to. I will however keep up writing these reviews.”
“Of course, it's a useful service, but once you're in among the weeds, questions begin to be raised.
Most recently, I added a review about an online seller. I explained why I didn't buy from them after I reached the checkout because what was advertised as a FREE DELIVERY service was in fact anything but.
Rather than responding to my review the seller complained to Trustpilot and had my review removed. The reasoning given by Trustpilot was I hadn't actually had "a customer experience".
This seems like a nonsense to me. I never claimed to have bought anything. In fact the whole point of my review was to explain why I my limited "customer experience" led me to choose not to buy.
Trustpilot's stance is that you need to be willing to enter knowingly into a bad "customer experience" before you earn the right to alert others to it on their website: take a bullet or move over.
For me it raises the question of what other collusion exists between sellers and Trustpilot. This experience significantly impacts on the credibility of the website for me. At some stage it will stretch beyond breaking point.”
“We posted a negative review of a business, gave them two out of five stars. The business complained and claimed we had never done any business with them, our statements were false. Trustpilot placed our review under "review", and requested invoice numbers for our payments to the business we reviewed. Trustpilot pretend to be some sort of a Global Supreme Court of business evaluation. Don't touch these guys business not even with a 20 ft pole.”
“I needed Trustpilot solely because of the seller ratings for Adwords and asked them about it. They told me, that I only need 100 ratings a year and cashed a lot of money from me. Only later I found out that they exclude organic reviews from this number and I need 100 per country....additionally their integrations are not AMP ready and thus useless for my page. Their website has a lot of errors especially in their reports which are often not loading at all. Obviously spammy reviews were not deleted. I requested a refund due to the issues above as I cannot use it at all except for the ratings, which are free anyways.... They refused. They tricked me and then offered nothing I needed even though I specified exactly what I wanted from the upgrade. Absolute liars.”