“Genuine reviews are removed despite obviously not breaking rules being excessive or using inappropriate language or false statements. I've removed all my genuine reviews. I no longer trust Trustpilot it's company its reviews it's existence seems to be a soundbite for individuals mostly to let of steam or to sine helpful individuals who have had a good to great experience.
I'm going back to basics recommendations from friends and colleagues and good old intuitions.”
“I purchased £140 parrot items from scarletts parrot essentials uk, they delivered it to an oil company instead of my home, I had to sort it all out/track items down myself, and had a week of hell with phonecalls, emails, sleepless nights as to who signed for my items, and a lot of abuse and lies from her, I eventually told her to get her courier Fedex to send all back to her, and I did get a refund then pay pal tells me she cancelled, it, so I had then to provide tracking number proving she signed for her returns, paypal saw through her and go my money back off her. I put my experience on trustpilot, she lied about me, reported it and it got taken down, She got the ebay feedback taken down. Google review taken down, she was that nasty to me, I even pasted her replies to me in my review, and put tracking numbers as evidence etc etc. Trustpilot is a total disgrace, and the sooner evberybody knows they are not to be trusted the better.”
Trustpilot is an advanced and pretty sophisticated scam-review-site.
They make their money from paying company customers who are reviewed.
Paying companies can remove any neagative review.
So what is left is only good reviews (and perhaps a few just slightly negative ones). And even the good reviews can be fake, written by people paid by the company beeing reviewed.
This is a totally dishonest site and company.
Myself I vasted a big deal of time and frustration to learn about them.
Don't do the same mistake!”
“Extremely disappointing !! After 4 years of being a customer Trustpilot increased our charges via an email 24hrs before our 30 day notification period tying us in for another 12 months without making that clear. I will never trust this company again and neither should you, be warned”
“I have a business page with Trust pilot and can say without a doubt that they are NOT an impartial platform.
My Business has been plaqued with fake reviews on Trust Pilot and after providing evidence that the reviews are fake or unjust, Trustpilot has refused to remove them.
However, they have taken it upon themselves to remove all the 3,4 and 5 Star reviews that customers have been leaving and then stop responding to emails asking for reviews to be put back in place.
Trust Pilots system is geared towards forcing businesses into paying for their services and as a result, any reviews left for any company should not be trusted. The fact that they refuse to remove negative reviews, but have no problem removing positive reviews has a terrible effect on a business when customers are looking for company reviews.
I have contacted Trustpilot several times to resolve the issues on my businesses page and have had to wait weeks for a response and then received no help at all.
I have been contacted by customers leaving reviews who are still waiting for replies from Trust Pilot 2 weeks later.
The service is a shambles and Trust Pilot is a fraud. They are not a review site to be trusted.
And I am aware of the irony of leaving a review for them on their own website.”
“Reviewed a company who soot orders for 25k worth of phones then suddenly closed the business and told everyone no refunds, seek compensation from paypal. This review was repeatedly removed for merely stating the facts, even referring to active links online that confirmed my story the staff repeatedly pulled my review because the owner was trying to cover any discussion of what he did on trustpilot, ebay forums and a shopping site forum hotukdeals. No matter how much I sanitised the review I was told terms were violated - but they refusaed tot ell me what part of my review was problematic.
It is a review platform that is tilted in favour of business rather than being balanced, basic conflict of interest, business pay to use trustpilot, and to "manage" their reviews. Basically its a corrupt review site that lets reviewers buy their way out of their bad practice, or even criminal activity.”
“I had reached out to Trustpilot a couple yrs ago to see what they could offer. What prompted my reach out was that we had lost star ratings in Google. I explained that to Matt, our salesman and we had a phone conference in April 2015. My gut told me this was not a good situation, after speaking with Matt. These are manipulated reviews that this company was pushing, and it didn't feel right. He was pushy, using scare tactics, and telling me how much business we were losing, etc. We were growing when we contacted them...we wanted an extra push. I respectfully declined their services and he continued to push me, and emailed examples of star ratings and how we would benefit from them, as though we hadn't had a conversation about this already. I was put off that he didn't even remember that was the point of my reaching out to begin with. He pushed and pushed. I finally got him off my tail in April, and a few months later, I rec'd an email from someone named Jennifer (September 2015) who offered to help us do better with click through rates. I ignored it. Then Jilleian came along in December with ANOTHER email, trying to solicit our business, to which I asked AGAIN to be taken off their list. She pressed the issue (telling me she knew I talked to Matt months prior and,"I can also see that you may be experiencing the same challenges around getting folks to your site and having them convert there. I also see that you do not have much social proof around the quality of your products and services which may be the cause of that.") and I asked AGAIN for her to please stop contacting me.
I then heard from Lauren in Jan 2017, and I got angry. I asked her to please stop contacting me for once and for all and listed the three people ahead of her I'd also asked to leave me alone and finally, they stopped.
If they are so good....why do they have to hound people who want nothing to do with them? And why are there so many negative reviews at BBB now?
I even found this headline about them: "Fake five-star reviews being bought and sold online" - BBC News
We have been growing by leaps and bounds steadily! To have people try to "scare" us by lying about our stats to trick us into using their services is such a turn off.
As I said to Lauren in my final email:
"The last thing in the world we want to do is sign up with Trustpilot and
it becomes more evident with each email we receive, after asking to be removed from all lists...."
I am grateful I didn't fall into any traps with them. Terrible, predatory company.”
“I left an honest review of a parrot supplier uk she reported it 8 times by lying about her reasons why she wanted it taken down then somebody else left a negative review after me and theirs was reported too I noticed then both our reviews disappeared! I did a lot of research and I found a group on Facebook who get paid to give false reviews in exchange for either money or fake reviews for their own companies called Trustpilot review exchange so basically Trustpilot is corrupt and unbelievable”
“Trust Pilot awful platform for reviews, they seem to take the side of the companies, companies who don't like to receive poor reviews, so that they can gain a 5 star rating to scam further consumers.
I was dealing with a rogue insurance company I placed a truthful account of this business, they didn't like so went to TP to condemn the post and request it be taken down. TP asked if I could prove I was in contact, I sent letters and emails to which TP said the info I submitted was after the post was written and was therefore inadmissible? TP absolute parasites”
“I was deceived by an online retailer who purposely mis sold me and then tried to charge me more money for a service I had paid for. I wrote a review to warn others. Trust pilot then requested proof that I had contracted with the vendor in question. I sent proof. Then trust pilot took my review offline. Saying some legal nonsense. I was a victim of a internet company that lied to me and trust pilot did not help. Disgusting.”
“Trustpilot have blocked my account claiming me as a spammer, it's obvious that my reviews being direct and to the point don't suit trustpilots business model, protecting the reviewed and giving the hammer to the honest reviewer I hope Trustpilots days are numbered because if they are allowed to continue as is, the only losers are the people they claim to represent, the honest reviewer of poor companies , Totally bias service able to avoid capture but not for long!”
“I am very disappointed but Trustpilot siding with bad companies rather than stay Neutral and honest so the public can really benefit from customers and not fake parties writing fake review to mislead the public.
Do not use them till they become honest and Neutral.
You are the customers' tool and instead you are bought by the companies.
Shame on you Trustpilot”
“They are biased.
I posted a negative review of Fantastic Cleaners. They weren't fantastic. Trust Pilot took it down and asked to to prove I was a customer. I provided my booking reference and dates. They still wouldn't post asking for email correspondence. I don't want to waste half an hour doing this and neither does anyone else. Consequently virtually all negative reviews are removed. Trust Pilot is worthless.”
“I've recently reviewed on Trustpilot a company that had false advertising (they were promoting something as Free on Google, and when you customized your free item, you were asked to pay $38. Lots of sites had extremely negative reviews about that specific company from users who attached to their reviews the word "scam."
It was strange that Trustpilot was the only site which gave that company full marks. So I left my negative review detailing exactly what transpired, how I was led from the Google advertisment onto clicking on the site, setting up the "free" product the way I wanted, basically spending some 30 minutes on it, only to be greeted with a "now you have to pay $38 because what you thought was free, was not."
A few days later. Trustpilot contacted me that they have removed my rating as the company flagged it not true, and it will stay removed unless I provide proof of purchase, invoice, etc. Of course, I couldn't provide that since I didn't buy anything. As soon as I realized I was duped, I tailgated out of that site as fast as I could. The reason I reported that company was for false advertising and misleading the people.
TrustPilot removed my review for good. Well, that's one place I'll never go back to review anything anymore.”
“Trustpilot will damage your brand, it allows fake reviews and has very dodgy business practices including trying to use threats to defraud you.
As a small business you will harm your company by using Trustpilot.
Every year they change the plan you are on just before renewal and put the prices up, forcing you to spend more to receive the same functions you just had.
it's a scam that sees you losing money and also having to defend yourself from fake reviews. Not good for a small business owner.”
“Wanted to review a major builder after I had a bad experience with a house purchase.I sent them most all my documents that I own the place and they still was not happy with the proof.They just work for the big companies”