"Genuine reviews are removed despite obviously not breaking rules being excessive or using inappropriate language or false statements. I've removed all my genuine reviews. I no longer trust Trustpilot it's company its reviews it's existence seems to be a soundbite for individuals mostly to let of steam or to sine helpful individuals who have had a good to great experience.
I'm going back to basics recommendations from friends and colleagues and good old intuitions."
Trustpilot is an advanced and pretty sophisticated scam-review-site.
They make their money from paying company customers who are reviewed.
Paying companies can remove any neagative review.
So what is left is only good reviews (and perhaps a few just slightly negative ones). And even the good reviews can be fake, written by people paid by the company beeing reviewed.
This is a totally dishonest site and company.
Myself I vasted a big deal of time and frustration to learn about them.
Don't do the same mistake!"
"Reviewed a company who soot orders for 25k worth of phones then suddenly closed the business and told everyone no refunds, seek compensation from paypal. This review was repeatedly removed for merely stating the facts, even referring to active links online that confirmed my story the staff repeatedly pulled my review because the owner was trying to cover any discussion of what he did on trustpilot, ebay forums and a shopping site forum hotukdeals. No matter how much I sanitised the review I was told terms were violated - but they refusaed tot ell me what part of my review was problematic.
It is a review platform that is tilted in favour of business rather than being balanced, basic conflict of interest, business pay to use trustpilot, and to "manage" their reviews. Basically its a corrupt review site that lets reviewers buy their way out of their bad practice, or even criminal activity."
"I have a business page with Trust pilot and can say without a doubt that they are NOT an impartial platform.
My Business has been plaqued with fake reviews on Trust Pilot and after providing evidence that the reviews are fake or unjust, Trustpilot has refused to remove them.
However, they have taken it upon themselves to remove all the 3,4 and 5 Star reviews that customers have been leaving and then stop responding to emails asking for reviews to be put back in place.
Trust Pilots system is geared towards forcing businesses into paying for their services and as a result, any reviews left for any company should not be trusted. The fact that they refuse to remove negative reviews, but have no problem removing positive reviews has a terrible effect on a business when customers are looking for company reviews.
I have contacted Trustpilot several times to resolve the issues on my businesses page and have had to wait weeks for a response and then received no help at all.
I have been contacted by customers leaving reviews who are still waiting for replies from Trust Pilot 2 weeks later.
The service is a shambles and Trust Pilot is a fraud. They are not a review site to be trusted.
And I am aware of the irony of leaving a review for them on their own website."
"I was deceived by an online retailer who purposely mis sold me and then tried to charge me more money for a service I had paid for. I wrote a review to warn others. Trust pilot then requested proof that I had contracted with the vendor in question. I sent proof. Then trust pilot took my review offline. Saying some legal nonsense. I was a victim of a internet company that lied to me and trust pilot did not help. Disgusting."
"Barry, not sure if you will see this. I have been badgering Trustpilot for two years concerning their lack of interest in tsking steps to stop the fake reviews which constantly appear on business websites. I have written to the CEO who couldn’t be bothered to respond personally but got a ‘senior’ member of staff to do so. Trustpilot need to change their business name to ‘Donot.trustpilot’ - it would make far more sense. Not sure what can be done but try contacting Trading standards/Advertising Standards Authority/local Mp. If enough disgruntled do something positive then maybe we can get the problem resolved and the general public will no longer be misled?"
"Trustpilot have blocked my account claiming me as a spammer, it's obvious that my reviews being direct and to the point don't suit trustpilots business model, protecting the reviewed and giving the hammer to the honest reviewer I hope Trustpilots days are numbered because if they are allowed to continue as is, the only losers are the people they claim to represent, the honest reviewer of poor companies , Totally bias service able to avoid capture but not for long!"
"I am very disappointed but Trustpilot siding with bad companies rather than stay Neutral and honest so the public can really benefit from customers and not fake parties writing fake review to mislead the public.
Do not use them till they become honest and Neutral.
You are the customers' tool and instead you are bought by the companies.
Shame on you Trustpilot"
"They are biased.
I posted a negative review of Fantastic Cleaners. They weren't fantastic. Trust Pilot took it down and asked to to prove I was a customer. I provided my booking reference and dates. They still wouldn't post asking for email correspondence. I don't want to waste half an hour doing this and neither does anyone else. Consequently virtually all negative reviews are removed. Trust Pilot is worthless."
"I had reached out to Trustpilot a couple yrs ago to see what they could offer. What prompted my reach out was that we had lost star ratings in Google. I explained that to Matt, our salesman and we had a phone conference in April 2015. My gut told me this was not a good situation, after speaking with Matt. These are manipulated reviews that this company was pushing, and it didn't feel right. He was pushy, using scare tactics, and telling me how much business we were losing, etc. We were growing when we contacted them...we wanted an extra push. I respectfully declined their services and he continued to push me, and emailed examples of star ratings and how we would benefit from them, as though we hadn't had a conversation about this already. I was put off that he didn't even remember that was the point of my reaching out to begin with. He pushed and pushed. I finally got him off my tail in April, and a few months later, I rec'd an email from someone named Jennifer (September 2015) who offered to help us do better with click through rates. I ignored it. Then Jilleian came along in December with ANOTHER email, trying to solicit our business, to which I asked AGAIN to be taken off their list. She pressed the issue (telling me she knew I talked to Matt months prior and,"I can also see that you may be experiencing the same challenges around getting folks to your site and having them convert there. I also see that you do not have much social proof around the quality of your products and services which may be the cause of that.") and I asked AGAIN for her to please stop contacting me.
I then heard from Lauren in Jan 2017, and I got angry. I asked her to please stop contacting me for once and for all and listed the three people ahead of her I'd also asked to leave me alone and finally, they stopped.
If they are so good....why do they have to hound people who want nothing to do with them? And why are there so many negative reviews at BBB now?
I even found this headline about them: "Fake five-star reviews being bought and sold online" - BBC News
We have been growing by leaps and bounds steadily! To have people try to "scare" us by lying about our stats to trick us into using their services is such a turn off.
As I said to Lauren in my final email:
"The last thing in the world we want to do is sign up with Trustpilot and
it becomes more evident with each email we receive, after asking to be removed from all lists...."
I am grateful I didn't fall into any traps with them. Terrible, predatory company."
"I've recently reviewed on Trustpilot a company that had false advertising (they were promoting something as Free on Google, and when you customized your free item, you were asked to pay $38. Lots of sites had extremely negative reviews about that specific company from users who attached to their reviews the word "scam."
It was strange that Trustpilot was the only site which gave that company full marks. So I left my negative review detailing exactly what transpired, how I was led from the Google advertisment onto clicking on the site, setting up the "free" product the way I wanted, basically spending some 30 minutes on it, only to be greeted with a "now you have to pay $38 because what you thought was free, was not."
A few days later. Trustpilot contacted me that they have removed my rating as the company flagged it not true, and it will stay removed unless I provide proof of purchase, invoice, etc. Of course, I couldn't provide that since I didn't buy anything. As soon as I realized I was duped, I tailgated out of that site as fast as I could. The reason I reported that company was for false advertising and misleading the people.
TrustPilot removed my review for good. Well, that's one place I'll never go back to review anything anymore."
"Trust pilot only shows fake reviews. After is compliance team authorised my vax review ... i found out it was deleted again. Many emails to the compliance team and still no response. The site is full of fake reviews. Cowboys at work!!!"
"Total utter junk as a review company this is th first honest set of reviews of the company I have seen,
in short if you pay trustpilot enough money they will give you good reviews and remove the bad ones. Never trust TrustPilot!"
"Ivy here again,
I have contacted Trading Standards re the way Trustpilot manage their ‘business’ and their ‘compliance guidelines etc’.
As company based outside of UK Trading Standards are unable to take any action. I have now written to ‘Watchdog’ and 5Live in the hope that they may pick up the issues and be able to do something. (5Live did run a piece of the company in April 2018).
If others take the same action (it only takes 10 mi it’s to fill out the online forms) then maybe we can get something done to put and end to the poor management, get the compan6 to pull its socks up and actually adhere to the company guidelines as set out in its t/cs."
"Hello Guys, listen to this one! (Long rant ahead)
A customer places an order on our website, uses multiple cards to complete the order and finally succeeds, having entered a billing address that doesn’t match his card.
His order comes through as High Risk of Fraud on Shopify (which is rarely wrong), so we proceed with our standard procedure of requesting further validation from the customer for their proof of billing address and ID.
We email them and have no response after a day, two days, three days…
We attempt to call them a number of times, but the phone line is dead.
To anyone who ever sold anything online, this will look like a scam. So we do what any other lawful company would do, email the ‘customer’ and tell them that the card has been refunded and order canceled due to the high risk of fraud and no verification received.
Give it a few days and the fraudster leaves us a 1* review on Trustpilot.
What a cheek we thought!
It gets better though.
We write to TrustPilot and provide all the proof showing that the order has been refunded and that it is definitely fraudulent.
We get told to reply to it officially online and to report it via the report tool. Great service we thought from our account management, seeing as we cannot actually supply any proof via the report tool and that there isn’t actually a section for ‘report as fraudulent’ on there. But hey, we follow the instructions.
Give it a couple of days and we get a response, saying that in their wisdom, TrustPilot have decided to keep the review on our account as it does not match their criteria for removal.
So let’s get this straight. TrustPilot are now encouraging fraudulent behaviour, by allowing fraudsters to further abuse and antagonise the retailers, affecting their online presence and reputation, also giving the fraudsters extra power by blackmailing the retailers with bad feedback.
Well played TrustPilot, well played.
Our care as a retailer at TrustPilot has been terrible from day 1, but this really is a step above anything I’ve seen before.
I might go shopping at some online stores later, claim my money back with the bank and then leave them negative reviews.
As a B2C business, we understand the need to align with customers and doing everything in your power to work with them, but where do you draw the line? What proof do you need?
And why the heck would they completely ignore a report from a retailer that has been with you for over 2 years.
Avoid Trustpilot at all costs and use another reviews platform"
"They don't allow you to leave honest reviews of businesses that have a proven history of scamming customers, and are therefore complicit in these scams in my opinion. Can't say I'm surprised by all the other reviews here."
When a review is marked
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can email supporting documents to
so we can investigate and mark your review as
We prefer an invoice, delivery note or receipt.
When a review is marked
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can enter your email address below and we'll be in touch to verify your review.