I purchased £140 parrot items from scarletts parrot essentials uk, they delivered it to an oil company instead of my home, I had to sort it all out/track items down myself, and had a week of hell with phonecalls, emails, sleepless nights as to who signed for my items, and a lot of abuse and lies from her, I eventually told her to get her courier Fedex to send all back to her, and I did get a refund then pay pal tells me she cancelled, it, so I had then to provide tracking number proving she signed for her returns, paypal saw through her and go my money back off her. I put my experience on trustpilot, she lied about me, reported it and it got taken down, She got the ebay feedback taken down. Google review taken down, she was that nasty to me, I even pasted her replies to me in my review, and put tracking numbers as evidence etc etc. Trustpilot is a total disgrace, and the sooner evberybody knows they are not to be trusted the better.