I had reached out to Trustpilot a couple yrs ago to see what they could offer. What prompted my reach out was that we had lost star ratings in Google. I explained that to Matt, our salesman and we had a phone conference in April 2015. My gut told me this was not a good situation, after speaking with Matt. These are manipulated reviews that this company was pushing, and it didn't feel right. He was pushy, using scare tactics, and telling me how much business we were losing, etc. We were growing when we contacted them...we wanted an extra push. I respectfully declined their services and he continued to push me, and emailed examples of star ratings and how we would benefit from them, as though we hadn't had a conversation about this already. I was put off that he didn't even remember that was the point of my reaching out to begin with. He pushed and pushed. I finally got him off my tail in April, and a few months later, I rec'd an email from someone named Jennifer (September 2015) who offered to help us do better with click through rates. I ignored it. Then Jilleian came along in December with ANOTHER email, trying to solicit our business, to which I asked AGAIN to be taken off their list. She pressed the issue (telling me she knew I talked to Matt months prior and,"I can also see that you may be experiencing the same challenges around getting folks to your site and having them convert there. I also see that you do not have much social proof around the quality of your products and services which may be the cause of that.") and I asked AGAIN for her to please stop contacting me. I then heard from Lauren in Jan 2017, and I got angry. I asked her to please stop contacting me for once and for all and listed the three people ahead of her I'd also asked to leave me alone and finally, they stopped. If they are so good....why do they have to hound people who want nothing to do with them? And why are there so many negative reviews at BBB now? I even found this headline about them: "Fake five-star reviews being bought and sold online" - BBC News We have been growing by leaps and bounds steadily! To have people try to "scare" us by lying about our stats to trick us into using their services is such a turn off. As I said to Lauren in my final email: "The last thing in the world we want to do is sign up with Trustpilot and it becomes more evident with each email we receive, after asking to be removed from all lists...." I am grateful I didn't fall into any traps with them. Terrible, predatory company.
3 years ago
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Trustpilot has a 1.30 average rating from 1,966 reviews
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