Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,653 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.5

Based on 2,653 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 29th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“experience with KLM: I want to share a very frustrating and disappointing experience I had with KLM. I traveled with KLM from Vancouver, Canada, to [Finland], with a layover in Amsterdam. I was traveling with my three children and multiple checked items, including some Milwaukee toolboxes containing expensive work tools. At the Vancouver airport, KLM staff inspected my toolboxes carefully, checked and tagged every item, and even noted that the boxes contained valuable items. I also paid $200 for excess baggage, which, as the KLM supervisor later mentioned, was unnecessary. The supervisor assured me that upon arrival at my final destination, I could file a request to get a refund for the $200, and they even noted this in their system. When we arrived at [Destination], I realized one of my Milwaukee toolboxes, along with its valuable contents, was missing. I immediately reported this to the KLM staff at the airport. They assured me they would locate and deliver the missing box to my address within 24 hours. However, 48 hours passed, and nothing happened. The staff told me that if the box was not delivered within 48 hours, I could file a claim online, which I did. This began a long and frustrating process involving 12 emails exchanged between me and KLM’s central office in the Netherlands. They asked for all the details: the missing items, receipts, and travel documents. I provided everything they requested. At one point, they even questioned why I didn’t get a receipt for the missing box at the airport. I explained to them that their own staff at the airport told me to file the claim online instead. After much back-and-forth, they finally agreed to reimburse me and requested my bank details to transfer the compensation. I sent them my banking information, but after that, KLM completely blocked my emails and stopped responding altogether. It has now been nine months, and I have received no compensation or even an acknowledgment from KLM. I also contacted a local third-party agency in [Finland] for assistance. They tried reaching out to KLM’s central office in the Netherlands, but KLM has not responded to them either. This entire experience has been extremely disappointing and unprofessional. Losing an expensive toolbox full of work tools is already bad enough, but being ignored and blocked by KLM after they promised to compensate me is unacceptable. I expected much better from an airline like KLM, and I feel obligated to warn others about their lack of accountability. If you’re flying with KLM, please be cautious, especially if you are traveling with valuable items. My experience shows that they do not take responsibility for lost luggage and will go to great lengths to avoid compensating their customers.”

Helpful Report

Posted 3 months ago

““Supreme Asset7 was a lifesaver when I thought I had lost all my money to a scam broker. Their team was knowledgeable, responsive, and incredibly efficient. They worked tirelessly to recover my funds and delivered results beyond my expectations. The process was straightforward, and they kept me informed every step of the way. I can’t thank them enough for their support. If you’ve been scammed, I highly recommend reaching out to them – they truly deliver on their promises! 📧 𝙀𝙢𝙖𝙞𝙡: 𝙨𝙪𝙥𝙧𝙚𝙢𝙚𝙖𝙨𝙨𝙚𝙩7 @𝙜𝙢𝙖𝙞𝙡 .𝙘𝙤𝙢 𝙊𝙧 📲 𝙒𝙝𝙖𝙩𝙨𝘼𝙥𝙥: +44 73-88-69-79-58 Don’t wait – they can help you too!””

Helpful Report

Posted 3 months ago

“I was prompted by a friend I met on Tinder to explore this chance. At first, everything went well until I tried to take out my profits, which resulted in a distressing ordeal. I was instructed to add more money before I could make a withdrawal. Luckily, I came across lilo=grace=75 @=gmail=.com , where their helpful staff promptly secured the complete refund of my investment. W h a t s A p p ‪+1=615=414=15=62.”

Helpful Report

Posted 3 months ago

“farce!!!!!”

Helpful Report

Posted 3 months ago

“I recently fell victim to a sophisticated crypto scam, losing a staggering 327k euros to fraudulent brokers. Devastated and feeling utterly helpless, I sought the assistance of TheresachinRecovery INC. From the very first interaction, their professionalism and expertise were evident. The team at TheresachinRecovery INC meticulously investigated the intricate web of deceit employed by the scammers. They patiently guided me through the legal and technical complexities of the case, providing clear and concise explanations at every step. Their unwavering dedication and tireless efforts were truly inspiring. Against all odds, TheresachinRecovery INC successfully navigated the legal labyrinth and recovered my hard-earned funds. Their unwavering commitment to their clients and their impressive track record in combating financial crimes instilled a renewed sense of trust and security in me. I wholeheartedly recommend TheresachinRecovery INC to anyone who has fallen victim to online financial fraud. Their exceptional services, combined with their compassionate and supportive approach, this is their info email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4. They offer a beacon of hope for those seeking justice and reclaiming their rightful assets.”

Helpful Report

Posted 3 months ago

“I also had an issue with this same wallet few months ago but they allowed me to withdraw at first trial but when i wanted to withdraw a reasonable amount of funds of $126,000, they asked me to pay a fee of &67,343 and that is when i realized it was all a sc*m, their customer support replied for some fee weeks and stopped replying and i was left to channel all my claim across to 5ILEHERE, a fund recovery agency which their team are on it now and so far 83,732 has been reclaimed.”

Helpful Report

Posted 3 months ago

“People need to be extremely vigilant with this company. They scammed me out of my money. They logged into my banking page unknowingly to me too and totally caused damages to my financial life simply because I wanted to better my life with investment. This company should not be allowed to operate anymore. They should be shut down entirely and be investigated thoroughly. TheresachinRecovery INC came into my rescue after I took the bold step of trying them out despite my doubts at first, a lot of thoughts and fear held me down for awhile before contacting them through email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 . Get all your money reimbursed now with the help of TheresachinRecovery INC and their Incorporative with great crafted hackers/cryptocurrency supporting guide experts that works for them. Kindly Reach out to them and be authentically saved, they recouped my funds with no delay/hassle compared to others!”

Helpful Report

Posted 3 months ago

“I was promised profit by many brokers but it was all lies and deceit. I had lost money trading on a few platforms which I later got to know that they were all scam. I have to hire a recovery team ( linda__carol__9431 (@) gmail__.__com ) to help me figure out the problem. They were understanding and patient, and took their time to make me understand how it all really works. My money which was $361000 in total was reclaimed and returned back to me including profits. If you are a victim of a binary scam., visit them on Email:-:(linda__carol__9431 (@) gmail__.__com ) .WhatsApp:: +1 ( 270 ) 244 1490.”

Helpful Report

Posted 3 months ago

“In my opinion it is a garbage website. Any negative reviews automatically get removed, while positive reviews get posted. Clearly it's meant to promote companies. I have also read that that companies pay good money to get positive reviews on the website, which is a clear conflict of interest. You can also tell that many of the reviewers are what is 'Invited', meaning the vendor invites people to post positive reviews. I have no way of knowing if these people were actually paid money, but I suspect many of them were, because many of these reviews are written in broken English and probably come from overseas countries where they pay them a small amount of money for a positive review. This is one of the least trustworthy websites, despite the name.”

Helpful Report

Posted 3 months ago

“I reviewed a few companies on this website in the past, they were all positive reviews and never got problems with the company. A few days ago, I reviewed a company negatively, as consequence Truspilot sent me an email to confirm my identity, and asked for my phone number as well. If it was was a guy, I would call him a stalker, but I think the company tried to pressure people when they review negatively. It reminded me that people tend to conform under any kind of social pressure. That's not my thinking, it's been tested by an experiment called "Asch Conformity". I am not going to use this website anymore.”

Helpful Report

Posted 3 months ago

“I get most of my reviews refused (flagged), although I have put reference numbers on. I will not be using it again to see reviews as it seems many reviews seem fake - (online chatter).”

Helpful Report

Posted 3 months ago

“Two travel companies, working in “partnership”, left me in a very serious situation in the middle of a foreign city. When I wrote a review of them on Trustpilot, including a fully substantiated account of what happened, it was rejected by their algorithm. I asked them to explain what part of my review broke their rules but they just said, “To protect the integrity of our platform, unfortunately, we cannot give you specific details about why your review has been removed.” It didn’t seem to worry them that they were impugning my integrity by basically calling me a liar. Several emails later, they suggested, “… if you’d like to write a new review about your experience … you’re welcome to do so”!! How exactly I am supposed to write a new “acceptable” review which they will publish, if they won’t tell me what was wrong the original “unacceptable” review?!! I no longer have any trust in Trustpilot. Their algorithm is obviously flawed and they don’t back it up with trustworthy human input. Most of the emails I received were signed by different people but all using the same scripted replies. Not one of them responded to the documentation I provided which authenticated my claims. I have experience of working as an investigator of complaints so I know exactly how badly Trustpilot handled this.”

Helpful Report

Posted 3 months ago

“A failed investment left me $73,000 in debt, but thanks to Recoeso.com’s prompt and professional help, I recovered my funds and regained financial stability.”

Trustpilot 1 star review on 16th January 2025

Helpful Report

Posted 3 months ago

“I know many thing could have gone wrong this past few days investing online and getting scammed. I was also in your shoes when I invested into a fake binary option where I got scammed of $3000 of BTC but thanks to the help of cry Olivercompanyexpert 505 @ gmail. Com They assisted me in recovering back my scammed BTC. I initially didn’t trust them but I was referred by a friend who I trust well. I was able to get my refund within the space of two weeks. Thanks to Mrs Oliver for help, reach her on WhatsApp +44 74 38 6 87 2 36”

Helpful Report

Posted 3 months ago

“Had een review geschreven door beoordeelt werd als zijnde dat ik het product niet had gekocht, zelfs na het opsturen van de nota werd de review niet geplaatst. Trustpilot is daarmee zelf niet te vertrouwen...”

Helpful Report

Posted 3 months ago

“I left a review on a business, based on research that was publicly verifiable. As I did not purchase from the company, I left a 5 star rating, but honest feedback in the detail, which pointed out all the reasons why I chose not to use the company. Trust pilot removed my review asking for evidence of purchase. I did not feel this was fair, as I felt my research was valuable to consumers and therefore important enough to share to allow others to make purchasing decisions.”

Helpful Report

Posted 3 months ago

“Trustpilot want proof of my bad experience with one of the companies and want screenshot. I have them, but I cannot send them like their server block everything with attachment through email. WTF!? Like, really!?”

Helpful Report

Posted 3 months ago

“They are paid by companies like DPD UK to remove bad reviews. Trustpilot's income is effectively a protection racket. Those that pay, like DPD UK, have bad reviews removed after a few days. Look at all their reviews from the last few days then look at their overall score. It's all fake. Trustpilot will ask for a reference number to verify your review, then ignore it and remove the bad review anyway. It's a fake protection racket that inflates the ratings of the most crooked companies out there. Companies like DPD UK.”

Helpful Report

Posted 3 months ago

“Pile of horse manure my reviews get removed and that's not the first time they think people have time to keep verifying purchase over and over again they a dumb robot to send and verify purchases. My advice don't put customers through this stress where they have written a long review avoid trust pilot”

Helpful Report

Posted 3 months ago

“They are dishonest with their ratings. Cash app has 4.3 out of 5, but 50% of their reviews are 1 out of 5... liars.”

Helpful Report

Posted 3 months ago

Trustpilot is rated 1.5 based on 2,653 reviews