Trust pilot clearly work alongside businesses to remove negative reviews for a few, I wrote a review on behalf of my teenage son, they removed the review as I was named on the account on my sons insurance with Adrian Flux, my husband was so they said he or my son could write the reveiw, my husband wrote a reveiw & sent proof that he was on the account, they removed the review & ignored the proof, so my son wrote a review & they removed his review, also ignoring the proof that he also sent them, we then reviewed Trust Pilot themselves & yep they removed both mine & my sons review, I am in the process of contacting trading standards as they are clearly paid to remove reviews by some companies & therefore can not be trusted at all!!!