Mainly Smiles
I had a bad experience with a utilities provider at the start of this year so left a review of them on Trust Pilot. A couple of weeks ago I got an email from TP informing me that they had removed my review as they didn’t believe it was genuine. It absolutely was genuine and I could have proved it had they asked. I kept my TP profile anonymous as I didn’t like the way companies could reply to you and see your real name (why should they be able to do this?) This is why I believe they removed my review. Either that or the company I reviewed incentivised them somehow to remove it. Mine was far from the only negative review. This experience has assured that I will never leave a review on TP again and neither will I trust other people’s experiences as there is a clear bias. I have read some interesting information about them since my experience and it seems they aren’t as trustworthy as they portray themselves. It is a shame for the good companies as well but in future I will review here and another popular review site so I know my reviews will remain no matter how good or bad my experience.
4 months ago
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