Anonymous
Dear Karina, I am writing to express my deep-seated concerns about Trustpilot’s verification process, or rather the lack thereof, which poses serious reputational risks for businesses like AstroAgency UK. The current system permits any individual to create a business page and post reviews, without any substantial verification of their relationship with said business. This lax approach is antithetical to the core principle of ‘trust’ that your platform ostensibly aims to uphold. The absence of stringent verification measures makes Trustpilot a fertile ground for targeted harassment, false reviews, and reputational sabotage. This raises not only ethical questions but also exposes businesses to undue risks, thereby undermining the credibility of Trustpilot itself as a reliable review platform. I implore you to treat this matter with the gravity it deserves. Given the severity of the situation and its potential legal implications, I request that this issue be escalated to senior management for immediate attention and resolution. Your prompt action is not merely an expectation but an imperative. Failure to adequately address these issues will compel us to explore alternative remedies, including legal avenues. I await your urgent response. Sincerely,
4 months ago
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