Trustpilot is all about money. Companies pay Trustpilot to have their services reviewed. These companies also have the ability to misuse the review system to maintain their high star rating. Any complaints to Trustpilot are replied to with a generic reply from their compliance dept. I would say to any potential shoppers, do not trust Trustpilot reviews. I complained about a certain company and the so called investigation is still ongoing a month later. Trustpilot is a multi million pound business. Before you buy anything have a read of all the review sites you can find. Also read the Guardian newspaper expose on fake reviews. An interesting read.